Cancellation / Reschedule by Student
Because we must schedule rooms, ship course materials, assign instructors and provision computer resources well in advance, it is important students alert us ASAP with any cancel/reschedule requests.
Please note the following policies:
- If requested 16 or more calendar days before the class
- Cancellation requests made in this timeframe are eligible for refund less 5% cancellation fee.
- Reschedule requests made in this timeframe will be accommodated if availability exists and will be processed at no additional charge.
- If requested 15 calendar days or less before the class
- Cancellation or Reschedule requests made by the student 15 calendar days or less before the class starts will be charged 100% the course fee and are not entitled to a refund.
Substitutions
- If you are unable to attend your class, a substitute who meets the course prerequisites may attend in your place at no additional charge for the original class title, date and location. If you cannot find a substitute, you will be subject to the class cancellation policy.
Make-up Policy
Students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.
- Make-Up class registrations are subject to availability and are not entitled to refund.
- Students may not reschedule a Make-up class registration.
- Any no shows or cancellations forfeit their one Make-up opportunity.
Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.
In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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