Handling Difficult Conversations at Work

Do You Want to Be a Bad Boss?

Yeah, me too! And guess what, I AM! Now, for the first time ever, I’m sharing my easy step-by-step approach to alienating, infuriating and demoralizing the people you lead!

It’s fun!

Join me, Gil Kaggis, as I share the secrets to my success in this tell-all AMA webinar!

This high-energy session explores the real-world business challenges of bad leadership through the lenses of two experts: Gil Kaggis, a fictional business guru and a self-taught leadership expert (played by Bob Kulhan) and Bob Kulhan, a Chicago-trained elite improv veteran, Adjunct Professor at Duke Fuqua, Author of Getting to "Yes And": The Art of Business Improv, and Founder and CEO of Business Improv® (also played by Bob Kulhan).

Bob will demonstrate the tenets of improvisation and how they can be used to improve communication in an incredibly entertaining and thought-provoking way.

You’ll discover how Business Improv® techniques strengthen a skill set directly related to team communication, collaboration, building trust, influence, alignment, conflict management, and creating a culture of acceptance.

Bob’s secret recipe combines the psychology behind decision-making with the very best aspects of Business Improv’s customized, high-energy, experiential learning, which drives measurable and sustainable results.

What You Will Learn

For 90 minutes, you’ll discover the good, the bad, and the ugly approaches to communicating with your employees, including: 

From Gil: Difficult Conversations

• How to blindside people and make any conversation feel like an attack
• The “art of the steamroll” – how to shut people down, alienate and/or otherwise ignore them in difficult conversations
• Nonverbal communication tactics to demonstrate judgment
  Fear – it’s better to be feared than get caught wearing someone else’s underwear
• Rigidity – the most powerful tool in any difficult conversation
  How to suffocate ideas, smother morale and suppress intrinsic motivation in others

From Bob: Difficult Conversations

• How to successfully engage in difficult conversations
• How to manage challenging conversations with success
• Meaningful and healthy debate – ways to disagree without being disagreeable
• Joint problem-solving solutions – communication & collaboration
• How to postpone judgment to integrate ideas quickly while balancing reactions thoughtfully
• So, if you feel anxiety when having the tough talks with your staff, join us to learn a powerful approach that turns stressful conversations into positive results.

How You Will Benefit

After completing this course, you will be able to:

• Understand how to prepare for and carry out a difficult conversation
• Know how to use improv techniques to create an effective dialogue in a challenging situation

Note: Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.


FAQs:

What does the webinar include?
All paid registrants will have a single-user license to access a recorded archive of the program for a full year allowing you to revisit the material to refresh your memory and reinforce your skills. You will also receive a pre-read document and the program slides.

When are course materials are available?
We will be sending you pre-work approximately one day before the program date via email. A slide deck will be available for download in the webinar before and during the course. Please register early to get these materials that will help guide your learning process!

Do I need to buy any special equipment?
Your PC should be equipped with a sound card and speakers or a headset. If not, you can dial into our conference bridge. The phone numbers will be displayed in the webinar before and during the program.

How far in advance do I need to register for my webinar?
The earlier you sign up the better. That way, you’ll have plenty of time to do any pre-work that your course might require.

I registered for a webinar. Why haven’t I heard from you?
After you register, we will email you to confirm your registration and provide you with additional information before your course. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration or your log-in information one week before your session, please notify CourseHorse immediately. We will make sure you have everything you need before your course.