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Communication and Interpersonal Skills for Tech Prof

Maximize your business interactions and achieve critical goals as a technical professional with essential communication and interpersonal skills. Develop active listening, influencing, and conflict management techniques to effectively convey your knowledge and build better work relationships. Join us to enhance your communication strategies and succeed in diverse circumstances.

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  • 21 and older
  • $2,595
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  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions

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Start Dates (5)

  • $2,595/person
  • 15 hours & 30 minutes over 2 sessions
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  • Wed, Jul 24 at 9:00am - 5:00pm
  • Thu, Jul 25 at 9:00am - 4:30pm
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  • Mon, Sep 16 at 10:00am - 6:00pm
  • Tue, Sep 17 at 10:00am - 5:30pm
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  • Thu, Nov 21 at 9:00am - 4:30pm
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  • Tue, Jan 21 at 9:00am - 5:00pm
  • Wed, Jan 22 at 9:00am - 4:30pm
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  • Mon, Feb 24 at 10:00am - 6:00pm
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Class Description

Description

What you'll learn in this communication skills training:

Communication and Interpersonal Skills for Technical Professionals

Whether you’re an IT professional, engineer, scientist, or researcher, communicating with others—both technical and nontechnical professionals—is an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.

Who Should Attend

All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.

How You Will Benefit

  • Recognize and manage differences between you and nontechnical professionals
  • Deliver clear messages to non-technical professionals
  • Apply verbal and nonverbal techniques to build shared understanding
  • Strategically apply a communication system to enhance relationships and achieve performance goals
  • Develop active listening skills that promote better work relationships
  • Get your points across in diverse communication contexts
  • Use influencing skills to complete projects faster and grow your reputation
  • Be able to productively manage conflict

What You Will Cover

Identifying Differences Between Technical and Nontechnical Professionals

  • Recognizing the differences in communication needs/expectations of technical vs. non-technical professionals
  • Understanding the impact of generational characteristics on communication within and outside of technical areas
  • Analyzing your own work situation based on communication needs and expectations

Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances

  • Distinguishing communication style preferences to better understand and influence others
  • Determining your personal communication styles with the DiSC® profile
  • Identifying the strengths and limitations of your DiSC® profile
  • Using behavioral clues to determine others’ personal styles
  • Describing how to more effectively work with other styles

Strategically Applying a Communication System to Enhance Relationships

  • Differentiating between verbal and nonverbal communications
  • Assessing your own nonverbal traits and developing an improvement plan
  • Identifying criteria for establishing trust and building credibility
  • Using a communication model to conduct more effective conversations

Developing Active Listening Skills to Promote Better Work Relationships

  • Recognizing the role of listening in effective communications
  • Knowing when and how to acknowledge emotions and ideas
  • Applying effective listening techniques to own work situations

Communication Strategies to Help You Achieve Your Goals

  • Determining when to use open and closed-ended questions
  • Demonstrating and applying the effective use of informing, directing, and criticizing

Productively Managing Conflict

  • Using and applying the AEIOU model to assertively build shared expectations
  • Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
  • Developing an action plan to apply these techniques to your own work situations

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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