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Developing Your Emotional Intelligence

American Management Association @ 2345 Crystal Dr , Arlington, VA

Enhance your workplace relationships and productivity with the practical seminar on Emotional Intelligence (EI) skills. Discover how to manage stress, engage in healthy conflict, and develop resilience and optimism for personal and business success.

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See all Communication Skills classes Washington, D.C.

Communicating with Confidence

Enhance your verbal communication skills and master in-person interactions with confidence. Develop the necessary skills to communicate clearly and appropriately, choose the right words even in difficult circumstances, and expand your influence in the business world. Take the first step towards personal and professional success in this unique 2-day course.

  • All levels
  • 21 and older
  • $2,495
  • Earn 10% Rewards
  • Price Lock
  • 2345 Crystal Dr , Arlington, VA
  • 15 hours over 2 sessions

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  • $2,495
  • 15 hours over 2 sessions
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Class Description

Description

What you'll learn in this communication skills training:

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way?

Who Should Attend

Early career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.

Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique 2-day course is designed to give you a strong foundation in essential communication skills and competencies. 

Through practice sessions and role-plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

How you will benefit

  • Optimize communication skills you already have
  • Get strategies to better assimilate verbal information
  • Effectively interpret shared knowledge
  • Improve work relationships and reduce misunderstandings
  • Communicate clearly and appropriately—and with greater confidence
  • Choose the right words even in difficult circumstances
  • Expand your influence and be recognized for your skills


What you will cover
Assessing Your Communication Skills

  • Understanding the skills you already possess
  • Assessing your effectiveness and identifying improvement areas

Developing Your Listening Competencies

  • Defining the competencies of effective listening
  • Identifying the different components of the information you’re hearing
  • How to take a more active role when listening
  • Increasing comprehension through mental openness and feedback

Increasing Cognitive Skills to Promote Comprehension

  • Discerning, analyzing and evaluating
  • Visual aspects of verbal communication
  • Relating information productively to your own experiences
  • Creating mental cross-references between old and new information
  • Framing statements and discussions

Roadmap for Clearer Communication

  • Understanding effective body language and appropriate word choice
  • Finding mutual connections or similarities to enhance communication
  • Controlling emotions and establishing the right tone of voice
  • Storytelling with imagery, passion and evocative language
  • Creating a personal action plan


Outline

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Effective Communication Begins with You: Getting the Confidence Advantage

  • Use Self-Talk to Increase Your Confidence and Self-Esteem
  • Describe How the 3Vs of Communication (Verbal, Visual, Vocal) Impact Understanding
  • Evaluate and Improve Your Use of the 3 Vs
  • Develop Openings That Promote Constructive Dialogue
  • Use Can-Do Language to Enhance Others’ Willingness to Collaborate
  • Recognize Your Strengths and Increase Your Willingness

Being Strategically Responsive

  • Actively Listen and Absorb What Others Are Saying
  • Use Paraphrasing, Summarizing, and Clarification to Demonstrate Understanding
  • Empathize to Deal with Difficult People or Defuse Emotionally Charged Situations
  • Use the Appropriate Types of Questions to Move a Discussion Forward
  • Recognize, Acknowledge, and Respond to Nonverbal Cues

A Look at Different Communication Styles

  • Describe the Four Different Communication Styles
  • Recognize the Communication Style of Those with Whom You Are Speaking
  • Accommodate the Specific Needs of Others’ Communication Styles

Taking Responsibility for Having a Productive Discussion

  • Identify the Anatomy of a Message
  • Recognize Disguised or Distorted Responses
  • Overcome Roadblocks and Achieve Your Goal for a Discussion

Message Planning and Execution

  • Define the Purpose for Delivering Your Message in an Effective Way
  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication


Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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American Management Association

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