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Communicating Up, Down and Across the Organization

Enhance your communication skills to connect with colleagues at all levels, influence decision-making, and inspire change. This professional training equips you with the tools and strategies necessary to build mutual understanding and connectivity within your organization. Become a strong and effective communicator across all boundaries.

  • All levels
  • 21 and older
  • $2,695
  • Earn 10% Rewards
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  • 2345 Crystal Dr , Arlington, VA
  • 15 hours over 2 sessions

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  • $2,695
  • 15 hours over 2 sessions
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  • Thu, Sep 05 at 9:00am - 4:30pm
  • Fri, Sep 06 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this communication skills training:

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

Who Should Attend

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

How You Will Benefit

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

What You Will Cover

  • Solving real workplace communication issues
  • Recognizing the role of communication in developing influence and improved productivity
  • Exhibiting a strong sense of confidence and external image
  • Applying strategies to build and use rapport and identification with colleagues
  • Targeting your message to the situation
  • Planning effective messaging in teams when up/down/across members are present
  • Applying message-framing strategies to create a responsive environment
  • Practicing how to deliver messages that promote clear and productive communication
  • Motivating and influencing throughout the organization
  • Evaluating and practicing various motivational and presentation formats

Please note: Participant Requirements for Live Online/Express Skills Training and Webinars

This seminar offers continuing education credits to registered participants. To qualify for CEU credits, participants must register for and attend the live event using your individual log-in ID for the entire seminar, speaking in the sessions using a VoIP headset with microphone, and participating in all of the chat, polling, and breakout exercises is required. Archived recordings/On Demand webinars, or groups using a single user login with speakers, do not qualify for CEUs.

Outline

Learning Objectives

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audiences and Situations Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Credibility and Trust with Others
  • Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

Targeting Your Message to the Situation

  • Create Multidimensional Messages That Speak to Both the Mind and the Heart of Listeners
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

  • Evaluate and Create Messages to Accomplish a Specific Goal
  • Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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