Delegation Boot Camp

Let’s face it. To simply delegate the work is not as easy as it seems. This fast-paced, intensive 1-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff, and build morale. Put this delegation skills training to work for you to pinpoint the right task, the right time, and the right person to help you maximize productivity for you and your team.

Who Should Attend

Managers, supervisors, project managers, and team leaders who have direct reports or who work in a team environment.

How You Will Benefit

• Exhibit greater competence and confidence in assigning work and responsibilities
• Foster greater teamwork, cooperation, and collaboration through clear delineation of roles and authority
• Prevent miscommunication when setting tasks and expectations
• Influence peers and team members to share your responsibilities
• Empower and motivate staff to handle more difficult assignments

What You Will Cover

• The repercussion of poor delegation on performance and how to avoid common mistakes
• Delegation basics: What to assign, whom to select, when to start, how to maintain control and give feedback
• R-A-M-P-S: Memory aid for effective delegation
• Communication issues, checkpoints, and task-related support
• Overcoming reluctance, resistance, and lack of motivation
• Delegating to a group with or without authority: Influencing strategies to persuade peers to take on additional responsibilities
• Setting success milestones
• Quality management and accountability
• Setting up control and follow-up procedures (without micromanaging)
• Recognizing, reinforcing, and rewarding performance
• Practicing, role-play, case studies, and script analysis

Outline

Learning Objectives:

• Differentiate Between Effective and Ineffective Delegation
• List Five Types of Responsibilities That Can Be Delegated and Five That Cannot
• Identify the Three Types of Authority and Three Levels of Authority You Can Delegate
• List at Least Three Criteria for Picking the Right Person for Delegation
• Describe and Demonstrate the R-A-M-P-S© Process for Effective Delegation
• Describe Three Special Considerations for Delegating to a Group of People
• Describe How to Handle Your Reluctance to Delegate
• Describe How to Handle Resistance
• Describe How to Monitor Progress Appropriately Without Micromanaging
• Describe How to Provide Useful Coaching to Ensure Success

Understanding Delegation

• Define Delegation
• Describe the Steps in the Delegation Process
• List Three Reasons People Avoid Delegating
• List at Least Three Benefits of Delegating
• Differentiate Between Effective and Ineffective Delegation

Assessing Opportunities and Candidates for Delegation

• List Five Types of Responsibilities That Can Be Delegated and Five That Cannot
• Identify the Three Types of Authority and Three levels of Authority That Can Be Delegated
• List at Least Three Criteria for Selecting Appropriate Candidates for Delegation
• Describe the Degree to Which You Are an Empowering Delegator

Setting Expectations and Providing Support

• Describe How to Conduct a Delegation Meeting
• Describe the R-A-M-P-S© Delegation Memory Aid
• Identify Three Special Considerations for Delegating to a Group of People
• Describe How to Use a Delegation Matrix
• Describe How to Influence a Peer to Accept Delegation of a Task

Handling Your Reluctance and Their Resistance

• Describe the Emotional Dimensions of Delegation
• Describe How to Handle Your Reluctance to Delegate
• Describe How to Handle Resistance to Your Efforts to Delegate

Following Up

• Describe How to Monitor Progress Appropriately Without Micromanaging
• Describe How to Provide Useful Coaching to Keep Delegatees on Track
• State How to Provide Recognition, Reinforcement, and Rewards

Putting It All Together

• Describe How to Delegate Effectively
• Conduct a Delegation Meeting Using the R-A-M-P-S© Delegation Memory Aid