ITIL® 4 Foundation Training & Certification

Note: This provider has a temporary cancellation policy for COVID-19 related cancellations which is as follows: 

Cancellations made 3 or more days in advance will receive a full credit for a rescheduled date with this provider   

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Original cancellation policy (non-COVID-19):

GreyCampus reserves the right to reschedule/cancel an event, or change the location of an event.

1. In case GreyCampus cancels an event, 100% refund will be paid to the delegate. Alternatively, the delegate can also choose a different session at no additional cost.
2. If a delegate cancels a session, no refund will be made.
3. If a delegate wishes to reschedule his/her session, a rescheduling fee of $250 will be charged.
4. If any participant is not satisfied with the session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to [email protected]
5. Online Self-Learning courses have a 3 day refund policy. If you are not satisfied with the course and report this over an email to [email protected] within 3 days from the date of purchase we will refund the entire amount. This guarantee is considered void in any of the following cases. If the candidate has: Completed more than 30% of the course, Downloaded any of the offline materials, Attempted one or more mock exams, Used exam vouchers.
6. Registrations for our exam service, note that all exams will be booked within 1 year from the date of registration. Registrants will need to provide necessary information on time to enable us to book exams.
7. No refunds will be made on examination services’ registration fees.
8. Exam services will take up to 20 working days for processing examination applications.
9. Soft copies will be provided for certificates received from third party and accreditation bodies. If a delegate requires a print copy, an additional amount towards shipping, handling and related charges will be charged on actuals.