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Advanced Interpersonal Communication

at Out of Bounds Technology - Pasadena

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Course Details
Price:
$119
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Location:
Pasadena, Downtown/Northeast
70 South Lake Ave 10th Flr
Btwn E Colorado Blvd & E Green St
Pasadena, California 91101
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Description
Class Level: Advanced
Age Requirements: 18 and older
Average Class Size: 8

What you'll learn in this communication skills training:

This ILT Series course teaches students about interpersonal communication styles and techniques. Students learn how to ask and answer questions, use nonverbal communication, give feedback, and empower employees. Students also learn how to communicate with individuals who hold different positions in an organization, such as peers, supervisors, subordinates, and customers/vendors. Course activities also cover promoting ideas, handling negotiations, and dealing with human resource issues. Students identify an organization's culture, discuss how communication can perpetuate a culture, define a cultural network, and explore ways to take advantage of a cultural network. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.


I. Communication Styles and Methods
  • Communication styles
  • Identifying primary communication styles Identifying secondary communication styles
  • Verbal and Nonverbal Communication
  • Using verbal communication Using nonverbal communication
II. First Impressions and Building Rapport
  • The importance of first impressions
  • Identifying elements of a first impression
  • Communicating to build Rapport
  • Building rapport
  • Establishing credibility
  • Building Positive Relationships
  • Asking questions
III. Building Relationships through Feedback
  • The importance of providing feedback
  • Using paraphrasing
  • Providing Feedback
  • Providing positive feedback
  • Providing constructive feedback
IV. Supervisors
  • Understanding Supervisor styles
  • Handling ineffective supervisors
  • Promoting an idea
  • Handling Human Resource Issues
  • Negotiating a raise Handling resignation
V. Colleagues and Subordinates
  • Communicating with colleagues
  • Responding to a colleague’s idea
  • Communicating with Subordinates
  • Refusing a subordinate’s request
  • Handling dismissal
VI. Customers and Vendors
  • Communicating with Customers
  • Responding to complaints
  • Communicating with Vendors
  • Rejecting a vendor’s request
  • Complaining to a vendor
VII. Organizational Culture
  • Understanding Organizational Cultures
  • Adjusting to the culture
  • Discussing elements of organizational culture
  • Identifying organizational culture
  • Cultural Networks
  • Using cultural networks
  • Discussing roles in cultural networks
  • Managing Physical Culture
  • Arranging meeting space
  • Managing emotional culture
  • Using positive language
  • Encouraging initiative
Target Audience:
This course is for everyone within an organization, from the administrative assistants to corporate executives.

Still have questions? Ask the community.

Refund Policy
Refund available if notice of cancellation is submitted before 2 weeks of class start date.

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Reviews of Classes at Out of Bounds Technology (2)

School: Out of Bounds Technology

Out of Bounds Technology

Out Of Bounds Technology is the unique technology training that helps out companies meet their training staffing needs. Rather than bore you with dull training videos and an overload of information, Out Of Bounds Technology provides quality training in information technology project management, and...

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