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Customer Service Training in Boston, MA

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Customer Service Training Coming up in Boston

9 classes have spots left

Customer Journey Mapping

at General Assembly - Downtown 125 Summer St 13th Fl, Boston, Massachusetts 02110

Consumer empathy. It’s the key to successful product strategy, design, and marketing. Through it, we find unanswered questions, unmet needs, and idea­ catalyzing behaviors. But building a business, product, or service around a point­-in-­time understanding of your consumer is a strategy destined to fail. To successfully create an offering that...

Wednesday Oct 30th, 6:30pm - 9:30pm

Salesforce Certified Service Cloud Consultant

at Certstaffix Training - Burlington 67 S Bedford St Ste 400 W, Burlington, Massachusetts 01803

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.  The topics covered in this class are, but not limited to:  Software Development Lifecycles Project management...

Tuesday Nov 5th, 10am - 5pm

  (3 sessions)
$1,895

3 sessions

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40 Hour EM-385 Compliance Course

at United Alliance Services Corporation - Bourne 3119 Cranberry Hwy Ste 5B, East Wareham, Massachusetts 02538

This course is designed for those who will be performing the duties as a Site Safety and Health Officer (SSHO) on a United States Army Corps of Engineers (USACE) government project under EM-385 requirements. The course will earn both an OSHA outreach Construction 30- hour Department of Labor (DOL) card and proof of the documented 40 hours training...

Monday Oct 21st, 8am - 5pm

  (5 sessions)
$599

5 sessions

8 Hour EM-385 Annual Refresher Course

at United Alliance Services Corporation - Bourne 3119 Cranberry Hwy Ste 5B, East Wareham, Massachusetts 02538

This course is designed for those who have completed the 40 hour course and will continue performing the duties as a Site Safety and Health Officer (SSHO) on a United States Army Corps of Engineers (USACE) government project under EM-385 requirements. Review Topics: Preparation of Site-Specific Accident Prevention Plan (APP) EM-385 01.A.11 Site...

Friday Oct 25th, 8am - 4:30pm

QuickBooks Online Edition: Basic

at Certstaffix Training - Burlington 67 S Bedford St Ste 400 W, Burlington, Massachusetts 01803

Course Description: Why not learn to use QBO® correctly from the beginning? Enter your sales income from Customers, specific to your business’s daily workflow. Track your company’s Expenses. Run reports to understand your business’s growth. You’ll also learn all the most common errors people make, so that you don’t make them, too. Whether...

Thursday Oct 31st, 10am - 5pm

Lean Expert Certification

at Quality & Productivity Solutions, Inc - Marlborough 28 Lord Road, Ste 205, Marlborough, Massachusetts 01752

This course is designed for developing Lean Enterprise. This includes Lean concepts, methodologies, improving the culture; tools and techniques used to reduce non-value added activities, cost and cycle time, while improving quality, customer satisfaction and the business overall. Our training provides a practical approach to understanding Lean principles....

Monday Nov 11th, 8:30am - 5:30pm

  (11 sessions)
$5,000

11 sessions

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YouTube For Business

at Certstaffix Training - Burlington 67 S Bedford St Ste 400 W, Burlington, Massachusetts 01803

From video production to promotion, this course details how to use the power of YouTube to promote business brands, products, or services, ultimately attracting new customers. Unfamiliar entrepreneurs receive a full tutorial on pre-production and production essentials, from developing video ideas that attract attention to overcoming lighting and sound...

Friday Nov 15th, 10am - 5pm

Group Mastermind: Growing Your Authentic Beauty Biz
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Group Mastermind: Growing Your Authentic Beauty Biz

at Back Porch Soap Company - Plymouth 4 Home Depot Dr, Plymouth, Massachusetts 02360

The market for soaps, candles, personal care products and aromatherapy is experiencing major shifts. Many of us who have been in business for a long time have been noticing gradual changes over the past few years which are now becoming rapid changes. Many independent brands are struggling to stay in business for various reasons, but common themes...

Sunday Oct 20th, 1:30pm - 4:30pm

Now:
$134.40
Was:
$168

Javascript Development

at General Assembly - Downtown 125 Summer St 13th Fl, Boston, Massachusetts 02110

This is a 10-week part-time course.   Skills & Tools Learn to code in JavaScript, the native language of the web used by developers the world over. Production Standard Build a single-page web app that persists user data and connects to services like Twitter and Facebook via APIs. The Big Picture Learn the fundamentals of object-oriented...

Tuesday Feb 4th, 6:30pm - 9:30pm

  (20 sessions)
$3,950

20 sessions

19 customer service classes that have ended
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Design for Six Sigma Overview

at Quality & Productivity Solutions, Inc - Marlborough 28 Lord Road, Ste 205, Marlborough, Massachusetts 01752

Design for Six Sigma (DFSS) overview provides a summary of methodologies for designing the quality and reliability into products, services and processes. It provides overview of the concepts, process and methodologies needed to understand DFSS. Course Benefits Using DFSS approach, attendees understand how to design quality into products, processes...

No Upcoming Schedules
$995

2 sessions

ISO 22000 - Food Safety Management System

at Quality & Productivity Solutions, Inc - Marlborough 28 Lord Road, Ste 205, Marlborough, Massachusetts 01752

This course has been designed to provide an overview to develop and implement food services standard ISO 22,000. This standard applies to both large and small food providers and the requirements for both types of businesses. Course Benefits Participants will understand how to design, document and implement ISO 22,000. The management processes are...

No Upcoming Schedules
$995

2 sessions

Product Marketing Fundamentals

at General Assembly - Downtown 125 Summer St 13th Fl, Boston, Massachusetts 02110

This class is an introduction to product marketing for web technology products. We will cover: Market and User Research (Quantitative and Qualitative) Product Positioning Launch Plan and Strategy Post-Launch Surveys / Feedback Loops User Engagement and Community Takeaways Identify opportunities to add value as a product marketer Define the...

No Upcoming Schedules
$55

User Research Techniques

at General Assembly - Downtown 125 Summer St 13th Fl, Boston, Massachusetts 02110

Whether you're working on a well-established product or service, or a startup idea that hasn't fully developed yet, you'll need to talk to people. Developing an understanding of users’ behavior, thoughts, needs, and desires helps teams build stronger products and better user experiences. Students will go through an overview of different research...

No Upcoming Schedules
$75

RESNET HERS Rater Training and Certification

at Everblue Training Institute - Mansfield 20 Cabot Blvd #300, Mansfield, Massachusetts 02048

This comprehensive RESNET HERS program includes everything that a candidate needs to begin working as a certified HERS Rater. Includes:  Classroom training (location #1), field training (location #2), all certification exams, 3 home energy ratings, one year QA membership, one year REM/Rate license, and one year access to 2012 IECC and ENERGY...

No Upcoming Schedules
$2,699

6 sessions

Corporate Sales Expert

at Sprintzeal Americas Inc - Back Bay 800 Boylston Street 16th Fl, Boston, Massachusetts 02199

Corporate Sales Expert aims to provide fast, friendly service by actively seeking out customers to access their needs and provide assistance. Professionals in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Professionals in this position know how...

No Upcoming Schedules
$4,795

4 sessions

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