Improving Supervisory/Managerial Skills

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This course is designed to help you develop the necessary interpersonal skills that will assist you to communicate, coach and handle conflicts.

Course Benefits
Participants will learn effective skills involved in communicating, coaching, and managing conflicts in order to be successful. This one-day course will teach participants to:

• Learn ways to prioritize, plan, and manage time.
• Identify primary leadership style.
• Develop some flexibility to use other leadership styles.
• Determine ways to meet the needs of employees and co-workers through communication and coaching.
• Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems.
• How to motivate and recognize employees

Who Should Attend?

This is an ideal course for those who want to cultivate the leadership skills that can assist you in inspiring your team, coaching and successfully managing conflicts to better serve the needs of your organization.

Topics Covered

• Course Overview
  • The first part of the day will be spent getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
• Pre-Assignment Review
  • To begin the course, participants will review their pre-assignment, which asked them to consider where they currently are as a leader and where they want to go.
• What’s Your Type? How About Mine?
  • In this session, participants will complete a self-assessment to help them identify their leadership style.
• Understanding Current Skills & Expected Future Skills
  • A Gap Analysis will be done during this session.
• Managing Your Time and Your Energy
  • In this session, participants will learn how to get organized, set goals, and manage their time.
• The Commitment Curve
  • Next, participants will learn about the commitment curve and how to use it to build employee engagement
• Employee Development Models
  • This session will give participants a model for effective coaching. “You” and “I” messages will also be discussed, along with the consequences and benefits matrix.
• Dealing with Conflict and Difficult Issues
  • In this session, participants will learn seven techniques for resolving conflict.
• What Successful Leaders Do
  • The course will wrap up with a look at practices of successful leaders and organizations, including how to motivate and recognize employees.
• Workshop Wrap-Up
  • At the end of the course, students will have an opportunity to ask questions and fill out an action plan.

Please Note: Price includes materials.