Developing Your Emotional Intelligence

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

Certificate Programs include additional post-course resources:

• On-demand lessons to reinforce key skills
• Best practice skill refreshers
• Articles offering practical tips and tactics

Who Should Attend:

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through Emotional Intelligence skills.

How you will benefit:

• Recognize and consciously use emotional data that shapes your professional behavioral responses
• Identify and manage emotional behaviors that impact your work-based relationships and situations
• Integrate empathy to promote strong team player attributes and communication
• Apply emotional insights to decipher and better manage yourself within the organization
• Implement emotionally intelligent insights to improve personal decision making and professional contributions

What you will cover:

Expanding Emotionally Intelligent Personal Awareness

• Identifying and naming emotions and their levels of intensity
• Analyzing emotions from their cognitive and physiological manifestations
• Recognizing emotional igniters and applying emotionally intelligent regulation strategies

Developing Relationships and Personal Impact through Emotional Intelligence

• Identifying the impact our emotional intelligence has on connecting with others
• Applying emotionally intelligent communication skills to relationship building and maintenance
• Practicing listening skills that build and maintain empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

• Recognizing stress as a complex set of emotional and physical responses that can have varied results
• Practicing proactive stress management techniques to stay emotionally well balanced
• Defining resilience and how it impacts effectiveness at work

Achieving Healthy Conflict and Collaboration Through Emotional Intelligence

• Recognizing the central role of relationship development and maintenance in achieving healthy conflict
• Identifying emotionally intelligent strategies for maintaining healthy conflict
• Demonstrating a collaborative attitude at work through application of emotional intelligence

Bringing It All Together

• Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities

Special Feature:

Senior managers and leaders who want to apply EI skills to their leadership roles should register for Leading with Emotional Intelligence (seminar #2133).

Course Outline

Learning Objectives

• Recognize and Consciously Use Emotional Data That Shapes Your Professional Behavioral Responses
• Identify and Manage Emotional Behaviors That Impact Your Work-Based Relationships and Situations
• Integrate Empathy to Promote Strong Team Player Attitudes and Communication
• Apply Emotional Insights to Decipher and Better Manage Yourself Within an Organization
• Implement Emotionally Intelligent Insights to Improve Personal Decision Making and Professional Contributions

Expanding Emotionally Intelligent Personal Awareness

• Identify and Name Emotions and Their Levels of Intensity
• Analyze Emotions from Their Cognitive and Physiological Manifestations
• Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

Engaging Emotional Intelligent Relationships and Personal Impact

• Identify the Impact Our Emotional Intelligence Has on Connecting with Others
• Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
• Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

• Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
• Practice Proactive Stress Management Techniques to Stay Emotionally Well Balanced
• Define Resilience and How It Impacts Effectiveness at Work  

Healthy Conflict and Collaboration Through Emotional Intelligence

• Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
• Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
• Demonstrate a Collaborative Attitude at Work Through Application of Emotional Intelligence

Bringing It All Together

• Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities