More Professional Classes in Nashville, TN

Join Jessica for one or all of these classes as she leads the way in how to encapsulate memories as written word. This memoir writing group is a place where participants can realize how their lives are like jewels becoming more polished over time through experiences.  Life-story writing is an excellent way to build community with like-minded...

A three-session summer evening course for writers seeking to create and share original poetry. Robert Frost once said, "No surprise for the poet, no surprise for the reader." This poetry workshop will introduce writers to poetic techniques that contemporary poets use to create their own surprises. Our goal will be to write poems that challenge us to...

10 classes over 3 months. Define Phase – defining the need, leading change Measure Phase – measuring the current state, data collection, statistical capability and analysis Analyze Phase – finding potential root causes, validate root causes and quick wins Improve Phase – improvement and countermeasure skills, tools and strategies, validating...

This is an introductory course for individuals who want to learn the overall concepts of Lean Six Sigma and to learn the beginning steps into improving processes and eliminating waste. Course Lessons: What is Six Sigma? Sigma Level Methodology Transfer Function What is Lean? Cost of Poor Quality Seven Deadly Muda 5S Define Phase SIPOC Spaghetti...

This course will prepare you to achieve the status of certified Lean Six Sigma Green Belt. This course covers the entire DMAIC methodology and does it using the industries most recognized statistical software, Minitab. We provide outputs and examples for all analysis and exercises using images rendered from Minitab. This course will prepare students...

This course will prepare you to achieve the status of certified Lean Six Sigma Black Belt. This course covers the entire DMAIC methodology and does it using the industries most recognized statistical software, Minitab. We provide outputs and examples for all analysis and exercises using images rendered from Minitab. This course will prepare students...

This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives State what customer service means in relation to all your customers, both internal...

This course will prepare you to achieve the status of certified Six Sigma Yellow Belt. It covers the Define, Measure and Control phases of the Six Sigma methodology and will prepare you for more than a basic understanding of Six Sigma. You'll be on your way to a new level of understanding. You'll be prepared to converse and keep up with the progress...

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. After completing this course, students will know how to: Discuss the basics of service standards,...

Identify customer types, set customer expectations and maintain a positive attitude when working with customers. After completing this course, students will know how to: Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding...

This 5-day course presents a broad range of topics that cover just about everything on which a student will be tested. These topics include but are not limited to: basic administration, the Force.com architecture, configuration, customization, and data management.  There is in-depth coverage of system security topics such as: users, licenses,...

Leading Organizational Change is an expert-guided change simulation that teaches a best-practice model to managing change. Who would benefit from this program? Leaders, managers and professionals who need to quickly align people around new ways of doing things in response to opportunities or threats. What can you expect from this 1-day program? One...

A student in this class will learn how to be a Salesforce Service Cloud Consultant. The instructor will cover all the key customer service concepts within Salesforce in addition to sharing real world experiences and best practices.  The topics covered in this class are, but not limited to:  Software Development Lifecycles Project management...

In this WordPress training class, you will start with the basics of setting up WordPress and learn how to create and maintain a successful WordPress site.  Learn how to get started with WordPress, create new content. Learn to change what appears on a home page, blog post, and more. Learn to handle media uploads, audio/video players, and podcasting....