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Systems Center Service Manager 2012

  • All levels
  • 18 and older
  • Earn 10% Rewards
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  • 330 West 38th St, New York, NY
  • over 5 sessions

Start Dates (0) $2,475/person

No upcoming dates are currently available.

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Class Description

Description

After completing this course, students will be able to:
  • Explain the role of Service Manager 2012 and the entire System Center suite.
  • Describe the fundamentals of MOF and ITIL as they relate to Service Manager 2012.
  • Discuss the overall architecture and design considerations for Service Manager 2012.
  • Install and configure Service Manager 2012.
  • Import and configure management packs.
  • Populate Service Manager 2012’s Configuration Management Database (CMDB).
  • Establish role-based security.
  • Extend the functionality of Service Manager 2012 using connectors.
  • Utilize lists, queues and templates.
  • Implement incident, change, release and service level management.
  • Design workflows for automated incident routing and escalation.
  • Configure the Service Manager 2012 environment.
  • Create service offerings and request offerings and customize the Self-Service Portal.
  • Implement runbook automation activities with Orchestrator 2012.
  • List System Center 2012 Service Pack 1 updates.
  • Integrate Service Manager 2012 with the System Center 2012 suite.

Refund Policy

Cancellation acceptable prior to 10 days before class date.

Reviews of Classes at Corporate Training Group (4)

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Corporate Training Group

Corporate Training Group, Inc. is a Microsoft Gold Certified Partner specializing in authorized technical training and consulting led by Microsoft Certified Instructors. As a certified Woman-Owned and Small Business Enterprise, CTG delivers expert instruction and real-world solutions that help organizations streamline processes and build staff expertise.

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