Outlook Level 2 (2016/2013/2010)

This course is suited for those using Microsoft Outlook Level 2 (2016/2013/2010). This course will be taught using Microsoft Outlook. Every day, millions of emails are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies. Many organizations have implemented mail management systems that combine the back-end power of Microsoft Exchange Server and the front-end intuitive user interface of Microsoft Office Outlook. 

In this course, you will customize command sets, configure mail accounts, set global options, perform advanced searches, apply filters to intercept mail and control spam, create rules to automate many management tasks, work with calendars and contacts, manage tasks, protect data with archiving and data files, as well as share and delegate access to your workspaces. In short, you'll work with a wide range of features and options, and in so doing, understand why Outlook is a leading personal management system. 

This course builds upon the foundational knowledge presented in the Microsoft Office Outlook, Part 1 course and will help you customize a communication system well-suited to your work styles. In addition, this course will help you prepare for the Microsoft Office Specialist (MOS) Certification exams for Microsoft Outlook.

Intended Audience

• This course is intended for students who wish to gain the understanding of Microsoft Office Outlook 2010, 2013 or 2016.
• This course is intended for people who have a basic understanding of Microsoft Windows and want to know how to use Outlook advanced features to manage their email communications, calendar events, contact information, search functions, and other communication tasks.
• This course is also designed for students who are preparing for the Microsoft Office Specialist certification and who want to prepare for Microsoft Outlook.

Prerequisites

• Microsoft Office Outlook 2016: Part 1

Course Objectives

• Modify messages and set global options
• Organize, search, and manage messages
• Manage your mailbox
• Automate message management
• Work with calendar settings
• Manage contacts and groups
• Manage activities using tasks
• Share Workspaces with others
• Manage Outlook data files

Course Outline

1. Modifying Messages and Setting Global Options

• Insert Advanced Characters and Objects
• Modify Message Settings and Options
• Configure Global Outlook Options
• Customize the Outlook Interface

2. Organizing, Searching, and Managing Messages

• Group and Sort Messages
• Filter and Manage Messages
• Search Outlook Items

3. Managing Your Mailbox

• Use the Junk E-Mail Filter to Manage Messages
• Manage Your Mailbox

4. Automating Message Management

• Use Automatic Replies
• Use the Rules Wizard to Organize Messages
• Create and Use Quick Steps

5. Working with Calendar Settings

• Set Advanced Calendar Options
• Create and Manage Additional Calendars
• Manage Meeting Responses

6. Managing Contacts

• Import and Export Contacts
• Use Electronic Business Cards
• Forward Contacts

7. Managing Activities by Using Tasks

• Assign and Manage Tasks

8. Sharing Workspaces with Others

• Delegate Access to Outlook Folders
• Share Your Calendar
• Share Your Contacts

9. Managing Outlook Data Files

• Use Archiving to Manage Mailbox Size
• Back Up Outlook Items
• Change Data File Settings

Appendix A: Microsoft Office Outlook 2016 Exam 77-731
Appendix B: Configuring Email Message Security Settings
Appendix C: Microsoft Outlook 2016 Common Keyboard Shortcuts