Communicating with Confidence

There is no shortage of ways to communicate quickly in the digital age. But what happens face to face when you need to find the right words and deliver them in exactly the right way?

Who Should Attend:

Early-career professionals and anyone looking to strengthen their foundational verbal communication skills, including coordinators, specialists, analysts, consultants, associate managers, project managers, and leadership-track administrative professionals.

There is no substitute for effective in-person communication, and the skills to master one-on-one and group interactions are critical to both professional advancement and personal success. This focused 2-day course provides a strong foundation in essential communication competencies through structured practice sessions and role-plays, giving you the confidence and communication skills to establish yourself in the business world and continue developing throughout your career.

What you Will Learn:

Assessing Your Communication Skills

• Taking stock of the skills you already bring
• Evaluating your current effectiveness and identifying where to improve

Developing Your Listening Competencies

• Defining the competencies of effective, active listening
• Identifying the different components of what you hear
• Taking a more engaged and deliberate role as a listener
• Increasing comprehension through mental openness and responsive feedback

Increasing Cognitive Skills to Support Comprehension

• Discerning, analyzing, and evaluating information critically
• Understanding the visual dimension of verbal communication
• Connecting new information productively to your own experience
• Building mental cross-references between familiar and unfamiliar concepts
• Framing statements and discussions to maximize clarity

A Roadmap for Clearer Communication

• Understanding the role of body language and precise word choice
• Finding common ground to strengthen connection and communication
• Managing emotions and establishing the right tone of voice
• Using imagery, passion, and evocative language to tell compelling stories
• Creating a personal action plan for ongoing development