Learn how to efficiently manage and optimize customer interactions in a Unified Contact Center environment with comprehensive training classes in NYC. Develop practical skills in handling phone calls, emails, and live chats, while also gaining a deep understanding of contact center technologies and best practices.
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Sunset Learning Institute @ Live Instructor-led Virtual Classroom
The Administering Cisco Contact Center Enterprise is a 4-day course presented to CCE Administration personnel involved with ’Day 2’ support of a CCE solution deployment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound CCE environment. This course is intended for those administering the solution, or who may be responsible for Tier 1 support of the CCE solution. CCEF...
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