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ITIL® Service Offerings and Agreements

at Sprintzeal Americas Inc - Downtown, Washington, D.C.

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$2,598
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Location:
Downtown, Washington, D.C.
1875 I St NW 5th Fl
Btwn 18th & 19th Streets NW
Washington, District of Columbia 20006
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The ITIL Intermediate Qualification: Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications

ITIL® SOA from VMedu Partnered Sprintzeal’s makes sure one to prepare for the ITIL® SOA exam in the comfort of their own place.



The Service Offerings and Agreements (SOA) module is one of the certifications in the ITIL® Service Capability work stream. The module focuses on the practical application of SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management. The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and functional area Service portfolio management Service catalogue management

Service level management
Demand management
Supplier management
Financial management for IT services
Business relationship management


The target group of the ITIL® Certificate in Service Offerings and Agreements is:



Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications


Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organization


IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programmer


Operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification



Service Management as a Practice


Processes across the Service Lifecycle pertaining to the Service Offerings and Agreement curriculum


Service Portfolio Management which provides documentation for services and prospective services in business terms
Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place

Eligibility:

Individuals must have an in-depth knowledge of the ITIL services and tools can apply for this course

Please Note: Exact Location details will be conveyed to the registrants before the start of class.

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Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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Reviews of Classes at Sprintzeal Americas Inc (2)

School: Sprintzeal Americas Inc

Sprintzeal Americas Inc

Sprintzeal Americas Inc. is an extended solutions partner to organizations seeking consulting or training services to enhance workforce performance and drive business success.

Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

Read more about Sprintzeal Americas Inc

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