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ITIL® Planning Protection and Optimization

at Sprintzeal Americas Inc - Downtown, Washington, D.C.

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Course Details
Price:
$2,598
Start Date:

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Location:
Downtown, Washington, D.C.
1875 I St NW 5th Fl
Btwn 18th & 19th Streets NW
Washington, District of Columbia 20006
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Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a free standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications

The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Demand management
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Management as a Practice

Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization

Capacity management as a capability to realize successful service design

Availability management as a capability to realise successful service design

IT Service Continuity Management as a capability to support overall Business Continuity Management
Information security management as part of the overall corporate governance framework
Planning, Protection and Optimization roles and responsibilities Technology and Implementation Considerations
Challenges, Critical Success Factors and risks
The target group of the ITIL Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to:
  • IT professionals
  • Business managers
  • Business process owners
  • Individuals who require a deep understanding of the ITIL Certificate in the Operational Support and Analysis process
  • IT professionals
Here you will learn how to:
  • Prepare for and pass the ITIL Planning, Protection and Optimization (PPO) Exam
  • Plan key activities for the PPO processes
  • Attain operational excellence by using the PPO processes
  • Apply key metrics to evaluate PPO success
  • Recognize the details that comprise each PPO process
Eligibility:

Individuals must have an in-depth knowledge of the ITIL services and tools can apply for this course

Please Note: Exact Location details will be conveyed to registrants before the start of the class.

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Refund Policy
1. Classroom Training/ Virtual classes
All Cancellations must be notified over email and the refunds will be provided as below:
  • All registrations should be made at least two weeks prior to workshops, unless website allows you to book it online over last minute.
  • 20 days to the workshop 
  • 75%-10 days to the workshop: 50%
  • Less than 10 days to the workshop: No refund + 10% (of Standard Course Fee) Cancellation charge.
2. Online Training 
All cancellations must be notified over email and the refunds will be provided as below:
  • Within 48 hours of registration and before accumulating 30 minutes training: 100% or transfer to another online course
  • After 48 hours of registration and after accumulating 30 minutes of training: No refund

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Reviews of Classes at Sprintzeal Americas Inc (2)

School: Sprintzeal Americas Inc

Sprintzeal Americas Inc

Sprintzeal Americas Inc. is an extended solutions partner to organizations seeking consulting or training services to enhance workforce performance and drive business success.

Our courseware in the fields of Sales, Operations, Marketing, Management and consulting is aimed at delivering measurable improvements...

Read more about Sprintzeal Americas Inc

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