at American Management Association - Arlington
Thu, Sep 14, 9:00am - Sep 15, 4:30pm Eastern Time ( 2 sessions )
How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.
This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
How will you benefit
What You Will Cover
The Importance of Perception
Communication Style Differences
Effective and Powerful Communication
Effective Listening Skills
Diplomacy, Tact and Credibility
Who should attend
Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
OutlineLearning Objectives
Communication: A Matter of Perception
Apply Diplomacy
Communicating with Tact
Demonstrating Credibility
Putting It All Together
Reviews:
★★★★★
"Well-run and informative"
The class was well-run and informative. Dian did a great job, and I acquired tools I'll use in the future.
Dian A.
1/14/2020
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American Management Association
Arlington
2345 Crystal Dr Suite 200
At Crystal Dr
Arlington, Virginia 22202 Arlington
2345 Crystal Dr Suite 200
At Crystal Dr
Arlington, Virginia 22202
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The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...
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