Service Design Workshop
- All levels
- 18 and older
- $65
- 1218 Third Ave, Seattle, WA
- 2 hours
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Service Design is a well established, yet often misunderstood discipline that focuses on the development of solutions with consideration to all channels and touchpoints from both a user and organisational perspective. It’s a growing industry, and now that we can clearly see the value of a better designed service the industry will continue to accelerate. Many companies are going through a shift from being a product-led organisation to a service-led one, and the benefit of this shift is often increased customer loyalty, and the customers are also willing to pay more.
Service design is a method of designing experiences that reach people through many different touchpoints, and that happens over time. Services are holistic and complex, but we strive to make it simple, useful and delightful. Understanding the methodology of service design can help you to create better services for your users (meaning everyone involved in the service ecosystem).
In this workshop we’ll have a close look at some of the key tools that we use in the service design process in order to understand what people need and how to translate that into meaningful insights for the business, and essentially into a service.
Takeaways
Preparation
It would be helpful to have a basic understanding of human centred design principles, and read up on anything by IDEO, The Service Design Network, or the Design Council.
If you can't make it to a class/workshop, please email us at [email protected] at least 7 days before the scheduled event date. No refunds will be given after this timeframe.
In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.
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At General Assembly you get the tech skills, career advice and networking opportunities needed to be job ready for a career in coding or data or ux design, in as little as three months, with little or no previous experience.
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General Assembly
Downtown
1218 Third Ave 3rd Fl
Btwn University & Seneca Streets
Seattle, Washington 98101 Downtown
1218 Third Ave 3rd Fl
Btwn University & Seneca Streets
Seattle, Washington 98101
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