Cisco UCCE Administration & Troubleshooting

• If you fail to cancel or reschedule your enrollment in a public class at least 31 business days before the scheduled start date or if you do not attend the class, you will be charged the full price of the class.
• However, within three days of your initial or rescheduled enrollment date, you may cancel your class enrollment without charge.
• For private or on-site classes, canceling within 8 business days of the scheduled start date will result in being billed the full price of the class.
• Cancelling between 9 and 16 business days prior to the start date incurs a charge of 25% of the full price.
• Cancelling between 17 and 22 business days prior incurs a charge of 10% of the full price.
• No charges will apply for cancelling a private or on-site class more than 22 business days in advance.
• No refunds are provided if a student cancels a class within 31 business days.

The school reserves the right to cancel any class within 10 days before the scheduled date. We are not responsible for any travel costs.

If a client decides to cancel after attending a few classes, they will be responsible for paying $300 per day attended, along with any administrative costs and the full retail price of study kits provided.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.