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ITIL® 4 Foundations Certification is unfortunately unavailable

Thankfully we have 4 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

ITIL® 4 Foundation

American Management Association

Gain a practical understanding of key concepts and principles to effectively manage modern IT-enabled services with the ITIL 4 Foundation course at the American Management Association. Prepare for the ITIL Foundation Certificate Examination and align IT with business goals for improved service quality and cost control.

(4) Intermediate 21 and older
$2,495

3 sessions

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ITIL® 4 Specialist: Create, Deliver and Support

American Management Association

Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

(4) All levels 21 and older
$2,495

3 sessions

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ITIL® Foundation Bridge

American Management Association

Stay updated with the latest ITIL® practices as the ITIL® 4 Foundation Bridge course equips professionals with the knowledge and skills to transition seamlessly from ITIL® v3 to ITIL® v4. Prepare for certification exam success and gain a deeper understanding of the changes in ITIL® with this comprehensive training at a renowned institution.

(4) All levels 21 and older

ITIL (Online)

Computer Training Source, Inc. @ Online Classroom

Become an expert in IT Service Management with the widely adopted ITIL framework. This online course prepares you for the ITIL Foundation certificate exam and covers topics such as service management, service strategy, service design, service transition, service operation, continual service improvement, and more.

(21) All levels 18 and older
$1,895

3 sessions

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ITIL® 4 Foundations Certification

Enhance your IT service management skills and learn how to manage information technology in the modern service economy with this comprehensive course from QuickStart. Explore the framework of ITIL® 4 and gain a deep understanding of customer experience, digital transformation, and value streams. Ideal for IT professionals, business managers, and project managers.

  • Beginner
  • 18 and older
  • $1,895
  • Live, Interactive Online Classroom
  • 16 hours over 2 sessions

Start Dates (0)

  • $1,895
  • Live, Interactive Online Classroom
  • 16 hours over 2 sessions
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Class Description

Description

What you'll learn in this itil training:

In this course, you will receive detailed information about how to manage information technology in the modern service economy. The framework of ITIL® 4 is put together based on proven practices of ITSM and goes further to cover other aspects of customer experience, digital transformation, and value streams while at the same time exploring new working approaches like DevOps, Lean, and Agile. In this course, you’ll get to explore complete IT/digital operation model of ITIL® 4 that is used for creating, delivering, and continuously improving tech-based goods and services. Moreover, in this course you will learn the role of technology and IT teams in overall business strategy and progress.

Course Objectives:

  • ITIL® 4 Foundation certification exam preparation
  • Clearing the exam to acquire the certification
  • Utilizing ITIL® guidelines to underscore opportunities for developing IT practices
  • Conversing with IT professionals using terminologies and concepts of ITIL® 4
  • Discover the practices of IT service management as well as service value chain
  • Acknowledge the significance of information technology in business

Audience:

  • Who should get ITIL® 4 Foundation certificate is a question that must be answered to give the readers a clear idea whether it’s the right certification for you or not. This certification is for you, if you are:
  • An individual who wish to develop fundamental understanding of the ITIL® 4 framework and its utility within an organization for enhancing the overall IT service management of an organization.
  • An IT professional working for an organization that recently implemented ITIL® 4 and you wish to stay updated about service improvement and contribute in the overall integration of IT services in the business.
  • This course is also ideal for business managers, project managers, and every person who is involved in the IT service delivery. 

Prerequisites:

The best part is there are no pre-requisite. You can take this course even if you have recently developed interest in the application of information technology in modern service economy. However, acquiring the certificate will benefit you greatly, as ITIL® 4 Foundations Certification Exam is a mandatory requirement to undertake various ITIL® 4 certifications. By preparing for the exam, you get to develop a thorough understanding of various elements, concepts, and ideas of ITIL® 4. Once you take this course, you sure can easily clear the certification exam and can proudly list is as an achievement in your resume.

Course Outline

Module 1: Key Concepts of Service Management

  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor

Module 2: Key Concepts of Value Creation

  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility and Warranty

Module 3: Key Concepts of Service Relationships

  • Service offering
  • Service relationship management
  • Service provision
  • Service consumption

Module 4: Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate

Module 5: Four Dimensions of Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Module 6: Components of the ITIL Service Value System

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver and Support

Module 7: ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Module 8: How Key ITIL Practices Fit within the Service Value Chain

  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

We are saving your seat! In order to provide you with the highest quality training at the best price, we ask that you abide by our cancellation policy. You may cancel a class without a cancellation charge up to 10 business days prior to the class start date. If you cancel less than 10 business days prior to the class start date, then QuickStart will charge you the full amount of the class. You will have the option to reschedule the class at no additional fee - on a space available basis only. If you are unable to reschedule the class because of personal reasons or QuickStart no longer offers the class, no refund will be provided. QuickStart asks that you notify us as soon as possible if you need to reschedule a class.

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QuickStart

QuickStart exists to create world-class technologists by personalizing and individualizing training to address the massive skills gap in the IT industry. Through 20 years of research and data analysis, we’ve learned that a modern learner prefers to learn through multiple modalities such as self-paced...

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