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ITIL® (4) Foundation is unfortunately unavailable

Thankfully we have 6 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

ITIL® 4 Foundation Certification Training

KnowledgeHut

Master ITIL 4 principles and practices with our comprehensive Foundation Certification Training. Dive deep into key concepts, guiding principles, and service management dimensions. Whether you're new to ITIL or seeking to advance your skills, this immersive program equips you for success in the IT service industry.

(5) All levels 18 and older
$899

4 sessions

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ITIL 4 Foundation Certification (Virtual)

Technical Institute of America @ Virtual Classroom

Get certified in ITIL Foundation with the best course materials and expert instructors at the Technical Institute of America. Prepare for the exam with the official ITIL 4 Foundation study guide and gain access to our e-learning course with over 70+ videos. Take the online certification exam from the comfort of your home or office.

(632) All levels 18 and older
$699

2 sessions

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ITIL® 4 Specialist: Create, Deliver and Support

American Management Association

Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

(5) All levels 21 and older
$2,495

3 sessions

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ITIL® 4 Foundation

American Management Association

Gain a practical understanding of key concepts and principles to effectively manage modern IT-enabled services with the ITIL 4 Foundation course at the American Management Association. Prepare for the ITIL Foundation Certificate Examination and align IT with business goals for improved service quality and cost control.

(5) Intermediate 21 and older
$2,495

84 sessions

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ITIL® Foundation Bridge

American Management Association

Stay updated with the latest ITIL® practices as the ITIL® 4 Foundation Bridge course equips professionals with the knowledge and skills to transition seamlessly from ITIL® v3 to ITIL® v4. Prepare for certification exam success and gain a deeper understanding of the changes in ITIL® with this comprehensive training at a renowned institution.

(5) All levels 21 and older
$1,295

4 sessions

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ITIL® (4) Foundation

Discover the practical and flexible approach to digital transformation with the ITIL® (4) Foundation. Learn how to embrace an end-to-end operating model for product and service delivery in this comprehensive course. Elevate your IT service management skills and prepare for the ITIL® (4) Foundation exam at the International Institute for Learning.

  • Beginner
  • 18 and older
  • $1,950
  • Online
  • 18 hours over 4 sessions
ITIL® (4) Foundation
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  • $1,950
  • Online
  • 18 hours over 4 sessions
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Class Description

Description

What you'll learn in this itil training:

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

The ITIL® (4) Foundation “Pro” is a 2-day classroom course based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.

PREREQUISITES:
None, although a familiarity with IT service delivery will be beneficial.

WHO SHOULD ATTEND
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL® and/or other sources of industry best practice and wish to learn about ITIL® 4. 

This course and the related certification can be beneficial for the following roles:
  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators
  • Anyone working in a DevOps team
WHAT YOU WILL LEARN
At the end of this program, you will be able to:
  • Understand the key concepts of ITIL® service management
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management
  • Understand the four dimensions of ITIL® service management
  • Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices and how they contribute to value chain activities
OVERVIEW

Module 1: Course Introduction
  • Let’s Get to Know Each Other
  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Course Agenda
  • Introduction to IT Service Management in the Modern World
  • Introduction to ITIL® 4
  • Structure and Benefits of ITIL® 4Case Study: Axle Car Hire
  • Case Study: Meet the Key People at Axle
  • Case Study: The CIOs Vision for Axle
  • Exam Details
  • ITIL® 4 Certification Scheme
Module 2: Service Management: Key Concepts
  • Intent and Context
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Value and Value Co-Creation
  • Value: Service, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs, and Risks
  • Exercise: Multiple-Choice Questions
Module 3: The Guiding Principles
  • Intent and Context
  • Identifying Guiding Principles
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Seven Guiding Principles
  • Applying the Guiding Principles
  • Exercise: Multiple-Choice Questions
Module 4: The Four Dimensions of Service  Management
  • Intent and Context
  • The Four Dimensions
  • Key Terms Covered in the Module
  • The Four Dimensions and Service Value System
  • Module Learning Objectives
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and Pestle Model
  • Exercise: Multiple-Choice Questions
Module 5: Service Value System
  • Intent and Context
  • Service Value System and Service Value Chain
  • Module Learning Objectives
  • Overview of Service Value System
  • Overview of the Service Value Chain
  • Exercise: Multiple-Choice Questions
Module 6: Continual Improvement
  • Intent and Context
  • Key Terms Covered in the Module
  • Introduction to Continual Improvement
  • Module Learning Objectives
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles
  • Exercise: Multiple-Choice Questions
Module 7: The ITIL Practices
  • Intent and Context
  • ITIL® Management Practices
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice
  • Purpose of ITIL® Practices
  • Exercise: Crossword Puzzle

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

School Notes: Note: International Institute for Learning may reach out to you directly for additional information prior to your class starting date.

Refund Policy

  • Cancellations received up to 15 business days before the course are fully refundable.
  • After that, cancellations are subject to the entire course fee.
  • Please note that if you don’t cancel and don’t attend, you will still be responsible for payment.
Substitutions may be made at any time. To make a substitution, cancel or reschedule a course, please contact CourseHorse at [email protected].

If the school finds it necessary to cancel a course due to low enrollment, a full refund less a 5% non-refundable registration fee will be made. We will not be responsible for participant’s airfare and/or hotel expenses or cancellation fees. Dates, times and prices of all courses are subject to change.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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