Cancellation Policy
PDH STAR reserves the right to cancel or reschedule training courses. If the course is being rescheduled within the next calendar month any payments will be applied towards the rescheduled course. If the new course date is more than one month from the original course date, the applicant is entitled to a full refund.
Refund Policy
If the applicant wishes to cancel their course application and payment, they can do this as long as it is done seven business days in advance of the course date. If the cancellation is made within the seven business days period from the course date, the applicant will receive a credit that they have to use within a six month period from the original course date.
If the applicant fails to attend the rescheduled course date or wants to reschedule again, they will forfeit 50% of the course fee. If they do not reschedule or fail to attend a rescheduled course within a six month period from the original course date, the full 100% of the course fee will be forfeited.
Card Replacement Policy
If the applicant requires a new SST card to be issued the replacement card will be charged $50. If the applicant needs to change their name on the card the replacement card will be charged at $50. Please make sure that you spell your legal name correctly to avoid unnecessary delays and costs.