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Developing Effective Business Conversation Skills

Master the art of effective business conversations to gain credibility and drive results. Join the American Management Association to enhance your conversational skills and learn how to express your ideas succinctly, build rapport, and navigate different communication styles. Don't miss this opportunity to become a persuasive communicator in the business world.

  • Beginner
  • 21 and older
  • $2,495
  • Live, interactive online classroom
  • 15 hours & 30 minutes over 2 sessions
Developing Effective Business Conversation Skills
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  • $2,495
  • 15 hours & 30 minutes over 2 sessions
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  • Mon, Sep 09 at 9:00am - 5:00pm
  • Tue, Sep 10 at 9:00am - 4:30pm
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  • Mon, Sep 09 at 9:00am - 5:00pm
  • Tue, Sep 10 at 9:00am - 4:30pm
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  • Mon, Sep 09 at 9:00am - 5:00pm
  • Tue, Sep 10 at 9:00am - 4:30pm
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  • Mon, Sep 09 at 9:00am - 5:00pm
  • Tue, Sep 10 at 9:00am - 4:30pm
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  • Mon, Sep 09 at 9:00am - 5:00pm
  • Tue, Sep 10 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this communications course:

Master conversational skills to get attention and gain credibility.

Who Should Attend:

Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective business conversations.

Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.

Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.

How you will benefit:

  • Express your ideas completely and succinctly to build rapport
  • Leverage conversational dynamics to get results
  • Avoid leaving others in “mind-reader” mode
  • Use effective business conversation as a coaching and performance tool
  • Come out a winner in any business conversation

What you will cover:

Focused Conversation Skills

  • Creating a focused and results-oriented conversation goal
  • Achieving clarity by organizing your ideas and remaining focused
  • Redirecting conversations that have gone off-track, exiting those that are dragging
  • What to include in your business conversations from the listener's perspective
  • How to create complete messages that cover all critical information
  • Calibrating language to avoid becoming too specific or too abstract
  • Integrating confidence and competence into your conversational behavior
Engaging Others in Conversation

  • Building rapport and establishing open communication
  • Listening strategies to gain information and create conversational bridges
  • Asking and responding to questions as a way to promote effective business conversations
  • Communication insights to help you flex your personal style to others’ preferences
  • The appropriate role of humor
  • Choosing the right verbal and nonverbal language to create consistent, coherent and targeted messages
  • Implications of gender and culture on the dynamics of conversations
  • How to avoid creating or showing defensiveness in business conversations
Workplace Conversations

  • How to successfully approach various types of business conversations
  • Tools and strategies to plan and demonstrate a specific conversation type
Conversational Style Preferences and Flexing Strategies

  • Assessing conversational style preferences, strengths and weaknesses and flexibility
  • Learning to use humor (carefully) in business conversations
  • Mastering verbal and nonverbal language skills
Action Plan

  • How to Implement new business conversation skills

Course Outline:

Learning Objectives

  • Create Messages That Are Organized and Coherent
  • Design Messages That Get to the Point by Mastering Conversational Discipline
  • Steer and Control the Direction of Conversations to Manage and Effectively Use Time and Resources
  • Perform Workplace Conversations (Teaching/Training, Setting Direction, Coaching, Reviewing Performance, Etc.) to Become More Productive
  • Listen for Information and Create Conversational Bridges to Better Engage Others in the Creative Problem-Solving Discussions and Meetings
  • Create Complete Messages That Cover Critical Information in Order to Influence and Build Trust
  • Establish Rapport to Build Stronger Workplace Relationships and Open Communication
Focused Conversation Skills

  • Compose a Focused and Results-Oriented Conversation Goal
  • Achieve Clarity By Organizing Your Ideas and Remaining Focused
  • Apply Strategies to Redirect Conversations That Have Gone Off Track, or Exit Conversations That Are Just Dragging On
  • Evaluate and Hone What You Include In Your Conversations from the Perspective of the Listener
  • Synthesize Conservational Planning and Organizing Skills to Create Complete Messages That Cover All the Critical Information
  • Calibrate Conversational Language to Avoid Becoming Too Specific or Too Abstract
  • Integrate the Elements of Confidence, Competence, and Knowledge into Conversational Communication Behaviors
Engaging Others in Conversation

  • Build Rapport and Establish Open Communication in Conversations
  • Apply Listening Strategies to Gain Information and Create Conversational Bridges
  • Create and Respond to Questions as a Way to Promote Effective Conversations
  • Consider Possible Implications of Gender and Culture on the Dynamics of a Conversation
Conversational Styles Preferences and Flexing Strategies

  • Identify and Use Insights Into Communication Styles to Flex Your Personal Style and adapt the Others’ Preference
  • Define the Appropriate Role for Humor in Various Conversation Contexts
  • Choose Appropriate Verbal and Nonverbal Language to Create Consistent, Coherent and Targeted Messages
  • Apply Strategies to Avoid Showing or Creating Defensiveness in Conversations
Workplace Conversations

  • Define How to Successfully Approach Various Types of Conversations
  • Synthesize New Conversation Tools and Strategies to Plan and Demonstrate a Specific Conversation Type
Setting Your Plan to Implement New Business Conversation Skills

  • Define an Ongoing Business Conversation Skill Development Plan

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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