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Communicating Up, Down and Across the Organization

at American Management Association

(3)
Course Details
Price:
$2,695 100 seats left
Start Date:

Thu, Dec 01, 10:00am - Dec 02, 5:30pm Eastern Time (2 sessions)

Next start dates (3)

Location:
Live, interactive online classroom
Purchase Options
Description
Class Level: All levels
Age Requirements: 21 and older
Average Class Size: 20
System Requirements: http://event.on24.com/view/help/ehelp.html 

To fully participate in this electronic, interactive and live session, please check your system (or ask your IT department) to ensure it meets the following requirements:

Supported OS, Browser and Additional Requirements
  • Windows 7+ (Microsoft Edge, Latest Internet Explorer, Firefox, or Chrome)
  • Apple Mac OS 10.9+ (*Latest Firefox, Safari, or Chrome)
  • Ubuntu Linux (Firefox only)
  • Android 4.x (Chrome Browser Only)
  • Apple iOs (*Latest version, Safari Browser Only)
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

Test Your Computer

The audio portion of this AMA web event will be delivered directly through your computer’s speakers or attached headphones. To fully participate in this electronic, interactive, live session, please test your system and review the requirements (or ask your IT department) before the program begins.

Additional Requirements: 
  • Minimum bandwidth requirement is 512 kbps for meeting attendees 
  • In order to access the event, your computer must have cookies and JavaScript enabled. If your operating system currently does not have cookies or JavaScript enabled, contact your network administrator. 
  • POP-UP Blockers must be turned off to access the program. 
Important tip - Please allow 15 minutes prior to joining a session to conduct your set-up and testing!
Class Delivery: AMA's Live Online Seminars are live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.

You'll be able to speak to and/or electronically communicate with the instructor's and other attendees. You can also share files, view the instructors desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. (through simple icons). You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work in subgroups.  A headset is required for optimal communication throughout the Live Online Seminar.

A member of AMA's expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA's high-quality content in an engaging, live online format.

We want you to feel completely comfortable and ready to go, so we’ll email you before your scheduled seminar and give you all the information you need about the simple set-up process.     

What you'll learn in this communication skills training:

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

How will you benefit

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers

What You Will Cover

  • Solving real workplace communication issues
  • Recognizing the role of communication in developing influence and improved productivity
  • Exhibiting a strong sense of confidence and external image
  • Applying strategies to build and use rapport and identification with colleagues
  • Targeting your message to the situation
  • Planning effective messaging in teams when up/down/across members are present
  • Applying message-framing strategies to create a responsive environment
  • Practicing how to deliver messages that promote clear and productive communication
  • Motivating and influencing throughout the organization
  • Evaluating and practicing various motivational and presentation formats

Who should attend

This communication training is ideal for business professionals who want to be strong, passionate and effective communicators who can speak to a variety of audiences across organizational boundaries.

Please note: Participant Requirements for Live Online/Express Skills Training and Webinars

This seminar offers continuing education credits to registered participants. To qualify for CEU credits, participants must register for and attend the live event using your individual log-in ID for the entire seminar, speaking in the sessions using a VoIP headset with microphone, and participating in all of the chat, polling, and breakout exercises is required. Archived recordings/On Demand webinars, or groups using a single user login with speakers, do not qualify for CEUs.


Reviews:

★★★★★
"my first AMA class"
The facilitation, execution and feedback were excellent. This was my first AMA class and wasn't sure what to expect. The experience was great and the content will serve me in the years to come as I work to move upward in my organization. Communication is a key factor for me.

Renee T. 
2/19/2021


★★★★★
"Very insightful training"
Very insightful training. Although I went into the training already having the skills we learned about, I gained much more information on how to apply those skills to my day to day job functions to help me communicate better.

Amanda S.
2/10/2020


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Transfer, Cancellation and Refund Policy:

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place or cancel without penalty at any time up to three weeks prior to your program. If you provide AMA with less than three weeks’ notice, or fail to attend, you will be liable for the entire program fee. 

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can. Therefore, please email CourseHorse.

Pricing, Offers, and Discounts Policy:

AMA-delivered programs are eligible for AMA member pricing, GSA pricing, special offers, and discounts as applicable, according to the terms of the specific pricing, offer and/or discount. Third party-delivered programs available through AMA and Express Skills courses are excluded from all discounted pricing, offers, and discounts offered by AMA, including but not limited to AMA member pricing, GSA pricing, AMA Seminar Savings Pass redemptions, AMA SLS Contract pricing, AMA Annual Pass/All-Access Pass, and complimentary registrations of any type.
Start Dates (4)
Start Date Time Teacher # Sessions Price
10:00am - 6:00pm Eastern Time TBD 2 $2,695
This course consists of multiple sessions, view schedule for sessions.
Fri, Dec 02 10:00am - 5:30pm Eastern Time TBD
9:00am - 5:00pm Eastern Time TBD 2 $2,695
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 13 9:00am - 4:30pm Eastern Time TBD
9:00am - 5:00pm Eastern Time TBD 2 $2,545
This course consists of multiple sessions, view schedule for sessions.
Fri, Jan 13 9:00am - 4:30pm Eastern Time TBD
10:00am - 6:00pm Eastern Time TBD 2 $2,545
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 31 10:00am - 5:30pm Eastern Time TBD

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School: American Management Association

American Management Association

The American Management Association, International (AMA) is the global leader in talent development. Founded in 1923, AMA supports the goals of individuals and organizations through a complete range of educational products and services, including instructor-led classroom and virtual seminars, webinars,...

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