Learn key business strategies and skills in online classes, including marketing, finance, and leadership, to help you succeed in the corporate world.
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PROCESS MAPPING FOR BEGINNERS (VIRTUAL WORKSHOP) Learn the basics of Process Mapping and how it's used to plan and improve business operations. This course will teach you how to map processes with ease and equip you with the ability to start mapping simple processes immediately. Participants will have the opportunity to practice creating standard process maps. You Will Learn: Process Mapping Standards including Structure, Symbols...
New Horizons Computer Learning
This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs...
American Management Association
Coaching Your Team to 'Wow' Customers Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it. This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer...
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American Management Association
In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs. You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights...
Lean Methods Group @ Virtual Classroom
Following the disciplined Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) road map, this course teaches you how to collect and analyze performance data, identify inefficiencies and problems, pinpoint root causes, and institute new protocols to greatly improve processes. In addition to teaching the complementary methodologies of Lean and Six Sigma, this course also provides skills in leading teams through the process of change. Learning...
Lean Methods Group @ Virtual Classroom
Learn how to apply Lean concepts and techniques in any industry with Lean methods Group's Lean Practitioner course. This class goes beyond theory to teach the skills needed for problem-solving and continuous improvement, helping you align Lean activities and strategic objectives. Join this course to become an advocate for continuous improvement and accelerate the positive impact of Lean on your organization.
Lean Methods Group @ Virtual Classroom
Master the data-driven problem-solving methodology that will revolutionize your approach to process improvement. Join this course and learn how to analyze performance data, identify inefficiencies, and implement protocols for lasting change. Become a true change leader and propel your career forward.
You’re full of ideas, but how do you know which are worth pursuing? Enter product management. Discover the basics of product development, product strategy, the product life cycle, and many more fundamental product management concepts in this course. You’ll learn how to conduct market research, apply best practices when analyzing user interviewers, and explore how PMs prioritize features for users and how the different types of minimum viable...
SuiteRTCenter @ Live Online
The Notary Signing Agent class includes everything you need to confidently oversee loan signings. In this course you will also learn how to get signing orders, start your own business, advertise your business, and price your services. You have taken the first step in becoming a Notary Public in this course you will provided with training learning The different types of real estate closings. How To Effectively Complete a Real Estate Closing....
Are you a business analyst or project manager who is looking to learn more about how Salesforce can solve specific business issues? What’s Possible: Salesforce Fundamentals provides the information to enable you to effectively engage with your business stakeholders. The course walks through a series of typical business challenges to provide you with the background to solve your specific business needs. Skills Gained Get acquainted with key Salesforce...
This course is a must for anyone responsible for using analytics to drive business results in a sales organization. Implementing an Analytics Strategy for the Sales Cloud provides you with the skills and knowledge you need to gather analytics requirements, design and build custom reports and dashboards, and deploy them to your users. Using real-world scenarios, this course gives you the tools to analyze your key sales metrics, including lead generation,...
New Horizons Computer Learning
Course Overview Identify customer types, set customer expectations and maintain a positive attitude when working with customers. Course Outline 1 - Customer service fundamentals .Customer service and customers .Understanding the importance of good service .Identifying the types of customers .Customer interaction .Building rapport with customers .Communicating with customers .Customer...
New Horizons Computer Learning
The accelerated lean Six Sigma Black Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. This course is designed for business professionals with a college degree or those professionals who have significant experience in business operations. Also invited to attend are students who have completed a Green Belt program through an external vendor or through...
New Horizons Computer Learning
In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. Course Objectives After completing this course, students will know how to: Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional...
New Horizons Computer Learning
The accelerated Lean Six Sigma Green Belt program and methodology allows students to complete certification requirements faster than traditional Six Sigma and Lean training programs. This three-day course, combined with a Green Belt test and demonstrable application of three tools will lead to Green Belt certification. Course Outline 1 - Lean Six Sigma Introduction 2 - Define Phase 3 - Measure Phase 4 - Analyze Phase 5 - Improve Phase 6 - Control...
Have you considered, or are currently making money from your knowledge and experiences? Would you like more control over your finances and schedule by finding the best way to monetizing your background? It doesn't matter if you haven’t started, or have a business already, this online workshop is all about getting paid well for being your skills. Discover how you can design a business around your life, as opposed to designing your life around your...
Full Course Name Administrative Essentials for New Admins In Lightning Experience (ADX-201) Extensive and interactive, Administrative Essentials in Lightning Experience is the core training that ensures your success with Salesforce Lightning. It’s a must for new administrators, and we recommend completing this course before starting a Salesforce deployment or when taking over an existing deployment. Intended Audience New system administrators...
This course is designed to get participants prepared for the Lean Six Sigma Black Belt Exam conducted by IASSC. This will enable participants to prepare for the IASSC LSSGB certification. Learning Objectives On completion of the Lean Six Sigma Black Belt training program, participants will: Be well placed to clear the Lean Six Sigma Black Belt IASSC exam in the first attempt Demonstrate a solid knowledge on lean six sigma methodologies Contribute...
Microsoft Dynamics 365 For Customer Engagement For Sales Associate Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; tracking data against sales goals, automating your best practices, learning from your data and more. In this course, we will take you step by step from lead to opportunity to closed deal. Using the application’s available automation and customization options...
The New York Public Library (Tech) @ NYPL Online Classroom
Electronic books, e-audio books, digital music and video – all available through NYPL’s website! Learn how to take advantage of free access to new media from the comfort of your own home. You will receive an email 2 hours prior to the start of the class with the link to join the virtual class. Must register with a valid email address. Skill prerequisites: Computer Basics
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