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Customer Service Training Online

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Learn the essential skills and strategies to provide exceptional customer service in an online setting, including effective communication, problem-solving, and conflict resolution techniques.

5 classes have spots left

Customer Service Excellence:How to Win & Keep Customers

American Management Association

Learn the essential skills to provide exceptional customer service and gain a competitive advantage in today's business environment. Join this course at the American Management Association and discover how to deliver better service, increase customer satisfaction, and manage challenging situations with professionalism. Sign up now and enhance your customer relationships for long-term success.

(5) All levels 21 and older
$2,295

10 sessions

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Exceptional Customer Service

Training Connection @ Online

Master the art of providing outstanding customer service with this comprehensive training program. Learn essential skills such as making a good first impression, maintaining a positive attitude, and dealing with difficult customers. Enhance customer satisfaction and boost your business success with our exceptional customer service course.

(158) All levels 14 and older

Becoming a Trusted Advisor

American Management Association

Learn how to develop valuable customer relationships and become a trusted advisor in this workshop at the American Management Association. Gain the skills to navigate critical conversations, build trust, and influence clients, ultimately growing your business. Join today and become a highly valued business partner.

(5) All levels 21 and older
$1,495

4 sessions

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Improving Customer Service

Improving Communications @ Virtual Classroom

Learn to exceed customer expectations, increase job satisfaction, and advance in the service industry with this Improving Communications course. Gain tools to develop better customer skills and maximize efficiency, leading to increased customer satisfaction and referral. Don't miss out on this opportunity to improve your customer service abilities and increase your value in the industry.

(45) All levels 18 and older

Emotional Intelligence & Customer Service

Improving Communications @ Virtual Classroom

Learn the essential skills needed to provide effective customer service in times of crisis. Gain insights into emotional control, understanding customer reactions, and developing strategies to manage their fears. Join our interactive online class to enhance your customer-centered attitude and empower others with respect and choice.

(45) All levels 18 and older
7 customer service classes that have ended
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Advanced Course in Strategic Marketing

American Management Association

Master the art of strategic marketing and unlock new growth opportunities with the Advanced Course in Strategic Marketing. Gain cutting-edge knowledge and tools to increase customer spending and acquire new ones. This course will help you integrate marketing strategies with corporate goals and leverage e-commerce technology for maximum impact.

(5) Advanced 21 and older
$2,595

3 sessions

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HDI Support Center Analyst (HDI-SCA)

New Horizons Computer Learning

HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes. Who Should Attend Front-line technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer...

(8) Beginner 18 and older
No upcoming schedules
$1,495

2 sessions

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Customer Service

New Horizons Computer Learning

This workshop will look at all types of customers & how we can serve them better. Students will be provided a strong skillset including in-person & over the phone techniques, dealing with difficult customers, and generating return business. Course Objectives State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs...

(8) Beginner 18 and older
No upcoming schedules
$395
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Leading a Customer-Focused Team

American Management Association

Coaching Your Team to 'Wow' Customers Your product can be stellar, your staff can be super talented, but the one thing that customers are most likely to remember is their direct interaction with your employees. The secret sauce to great customer service and support is the people who deliver it. This webinar shows you how to coach your team to transform their mindset from a transactional one to a relational attitude which leads to enhanced customer...

(5) All levels 21 and older
No upcoming schedules

Make Every Employee a Customer Experience Champion

American Management Association

In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs. You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights...

(5) All levels 21 and older
No upcoming schedules

Excellence in Service - Basic

New Horizons Computer Learning

Course Overview  Identify customer types, set customer expectations and maintain a positive attitude when working with customers.   Course Outline  1 - Customer service fundamentals  .Customer service and customers  .Understanding the importance of good service  .Identifying the types of customers  .Customer interaction  .Building rapport with customers  .Communicating with customers  .Customer...

(8) Advanced 18 and older
No upcoming schedules
$395
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Excellence in Service - Advanced

New Horizons Computer Learning

In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. Course Objectives After completing this course, students will know how to: Discuss the basics of service standards, monitor service standards, and understand how management standards support exceptional...

(8) Advanced 18 and older
No upcoming schedules
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