18 and older
To make the workshop a great experience for all, you will need:
- Your own headset (isn’t it the worst when someone is muffled or echo-y in meetings? Help us avoid this by bringing your own headset).
- Your own laptop and camera, to dial in individually. We have found it dramatically improves the quality of the discussion if everyone is dialed in with their own laptop (camera on) rather than sharing laptops or dialing via the conference room.
- A nice, quiet, private place to dial in: If you’re sharing a conference room with other attendees, please do still bring your own laptop to dial in. If you're dialing from home, find a quiet corner without folks walking behind you and such (it can be weirdly distracting to see roommates periodically walking behind you).
- Print out the worksheet(s). This will be attached in the calendar invite and emailed to students before the session
- Download Zoom if you haven’t already
- Make sure Zoom is working on your computer
This workshop is taught online, with a live facilitator. Once you complete your payment, you will receive the dial in information.
In this workshop, you will practice the fundamental tool of great leaders: how to engage, empower, and improve performance in direct reports through the use of skillful coaching. The result: team members become more self-sufficient, learn how to help themselves and others resolve problems faster, and make more valuable contributions to the team.
Pre-work: Come ready to discuss a work-related conundrum you currently have (anything from how to motivate your team to how to start meetings on time). A classmate will coach you through the issue.
During this lab you will:
- Learn what coaching is, how coaching hinges on the skill of asking good questions, and how asking the right questions will help solve common manager challenges
- Practice ‘defaulting’ into a questions mode rather than a telling mode to clarify issues faster, become efficient, and empower direct reports
- Learn how to increase question quality, variety, and flexibility
- Practice the foundational question tools: active listening, split-tracking (adding structure to a conversation), selecting open vs closed questions, and using the SOON Funnel (S: what does success look like; O: what are the options; O: what are the obstacles; N: what are the next steps)
- Coach someone through a real-world work challenge and get feedback on your coaching skills; observe coaching rounds and give feedback on what you observed
- Debrief as a group, apply learnings to everyday context, and commit to action items for the week ahead
After this lab, you will know how to:
- Catch yourself taking management “shortcuts” that prevent your team from scaling
- Notice opportunities to develop your directs through asking high quality questions
- Have increased question agility so you know how to pivot to a different coaching tactic when someone feels stuck or frustrated
- Know how to create greater connection and clarity in a conversation
- Have the tools to help your directs identify their challenges, define success, explore obstacles and options, and create a plan of action
This workshop is taught online, with a live facilitator. Once you complete your payment, you will receive the dial in information.Please note:
This workshop is intended for current people managers.