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Developing Your Emotional Intelligence

Discover how to leverage emotional intelligence with this practical and engaging course from the American Management Association. Boost your emotional awareness, enhance your relationships, manage stress effectively, and make better decisions by developing your emotional intelligence skills. Gain the edge you need to thrive in today's fast-paced work environments.

  • All levels
  • 21 and older
  • $2,595
  • Live, interactive online classroom
  • 198 hours & 30 minutes over 30 sessions
Developing Your Emotional Intelligence
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  • $2,595
  • Live, interactive online classroom
  • 198 hours & 30 minutes over 30 sessions
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Show all 30 sessions
  • Thu, Apr 25 at 9:00am - 5:00pm
  • Fri, Apr 26 at 9:00am - 4:30pm
  • Mon, May 20 at 10:00am - 6:00pm
  • Tue, May 21 at 10:00am - 5:30pm
  • Thu, Jun 13 at 9:00am - 5:00pm
  • Fri, Jun 14 at 9:00am - 4:30pm
  • Mon, Jul 15 at 2:00pm - 5:30pm
  • Tue, Jul 16 at 2:00pm - 5:30pm
  • Wed, Jul 17 at 2:00pm - 5:30pm
  • Thu, Jul 18 at 2:00pm - 5:30pm
  • Tue, Jul 30 at 9:00am - 5:00pm
  • Wed, Jul 31 at 9:00am - 4:30pm
  • Mon, Aug 19 at 9:00am - 5:00pm
  • Tue, Aug 20 at 9:00am - 4:30pm
  • Mon, Sep 09 at 10:00am - 6:00pm
  • Tue, Sep 10 at 10:00am - 5:30pm
  • Mon, Sep 23 at 2:00pm - 5:30pm
  • Tue, Sep 24 at 2:00pm - 5:30pm
  • Wed, Sep 25 at 2:00pm - 5:30pm
  • Thu, Sep 26 at 2:00pm - 5:30pm
  • Thu, Oct 03 at 9:00am - 5:00pm
  • Fri, Oct 04 at 9:00am - 4:30pm
  • Mon, Oct 14 at 9:00am - 5:00pm
  • Tue, Oct 15 at 9:00am - 4:30pm
  • Mon, Nov 11 at 10:00am - 6:00pm
  • Tue, Nov 12 at 10:00am - 5:30pm
  • Mon, Dec 02 at 9:00am - 5:00pm
  • Tue, Dec 03 at 9:00am - 4:30pm
  • Tue, Dec 10 at 9:00am - 5:00pm
  • Wed, Dec 11 at 9:00am - 4:30pm
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Class Description

Description

What you'll learn in this management course:

Leverage emotional intelligence training to position yourself for personal, team, and organizational success

Who Should Attend:

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through Emotional Intelligence skills.

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

Certificate Programs include additional post-course resources:

On demand lessons to reinforce key skills
Best practice skill refreshers
Articles offering practical tips and tactics

How you will benefit:

  • Recognize and consciously use emotional data that shapes your professional behavioral responses
  • Identify and manage emotional behaviors that impact your work-based relationships and situations
  • Integrate empathy to promote strong team player attributes and communication
  • Apply emotional insights to decipher and better manage yourself within the organization
  • Implement emotionally intelligent insights to improve personal decision making and professional contributions

What you will cover:


Expanding Emotionally Intelligent Personal Awareness

  • Identifying and naming emotions and their levels of intensity
  • Analyzing emotions from their cognitive and physiological manifestations
  • Recognizing emotional igniters and applying emotionally intelligent regulation strategies

Developing Relationships and Personal Impact through Emotional Intelligence

  • Identifying the impact our emotional intelligence has on connecting with others
  • Applying emotionally intelligent communication skills to relationship building and maintenance
  • Practicing listening skills that build and maintain empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognizing stress as a complex set of emotional and physical responses that can have varied results
  • Practicing proactive stress management techniques to stay emotionally well balanced
  • Defining resilience and how it impacts effectiveness at work

Achieving Healthy Conflict and Collaboration Through Emotional Intelligence


  • Recognizing the central role of relationship development and maintenance in achieving healthy conflict
  • Identifying emotionally intelligent strategies for maintaining healthy conflict
  • Demonstrating a collaborative attitude at work through application of emotional intelligence

Bringing It All Together

  • Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities

Special Feature:

Senior managers and leaders who want to apply EI skills to their leadership roles should register for Leading with Emotional Intelligence (seminar #2133).

Course Outline:

LEARNING OBJECTIVES

  • Recognize and Consciously Use Emotional Data That Shapes Your Professional Behavioral Responses
  • Identify and Manage Emotional Behaviors That Impact Your Work-Based Relationships and Situations
  • Integrate Empathy to Promote Strong Team Player Attitudes and Communication
  • Apply Emotional Insights to Decipher and Better Manage Yourself Within the Organization
  • Implement Emotionally Intelligent Insights to Improve Personal Decision Making and Professional Contributions

LESSON ONE

Expanding Emotionally Intelligent Personal Awareness

  • Identify and Name Emotions and Their Levels of Intensity
  • Analyze Emotions from Their Cognitive and Physiological Manifestations
  • Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

LESSON TWO

Engaging EI Relationships and Personal Impact

  • Identify the Impact Your Emotional Intelligence Has on Connecting Others
  • Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
  • Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
  • Practice Proactive Stress-Management Techniques to Stay Emotionally Well Balanced
  • Define Resilience and How It Impacts Effectiveness at Work

LESSON THREE

Leveraging Healthy Emotionally Intelligent Conflict and Collaboration

  • Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
  • Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
  • Demonstrate a Collaborative Attitude at Work Through the Application of Emotional Intelligence

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities

Reviews:

★★★★★
"I needed this calss"
This training really made me think, I needed this class last fall. But, it has helped me solidify the steps I have taken. Thanks!

Michelle L. 
3/30/2021



★★★★★
"engaging instructor"
Great course with a very engaging instructor

Angela B.
3/30/2021

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

For Classroom, Live Online, Express Skills Courses and Webinar programs, you may transfer to a future session, send someone to take your place, or cancel for a 5% fee up to 23 days prior to your program.

If you provide AMA with less than 23 days’ notice, or fail to attend, you will be liable for the entire program fee.

Programs included in AMA On Demand offerings are not eligible for substitution, transfer, cancellation, return, or refund. We appreciate that this is an important investment for you and your company and would like to accommodate your needs the best we can.

Please email us at [email protected]

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at American Management Association (5)

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