Fresh Pasta

All cooking instructors shall have their own individual Online Cooking Instruction Kitchens. Any refunds or disputes regarding purchases made of an individual instructor’s cooking class are subject to the booking and refund policy of Trainasium or Class in the Kitchen.

• An instructor may request refund for a user up to three (3) days after the completion of the class requiring the refund. The instructor shall request such refund by submitting a refund request to Customer Support. You must include your email address in the email section, enter "Dispute Request" in the Subject area. In the description area, enter your full name, the cooking class name and the instructor name (which is displayed on your cooking class receipt and email confirmation). In the description area, be sure to also provide a detailed explanation for your refund. The more information you provide, the better our Dispute Resolution Specialist will be able to investigate your dispute request. Trainasium shall refund the entire amount of class booking fees to your credit card, or Paypal(delete payday) account, if you submit a refund request twenty four (24) hours before the start time of the purchased class. Additionally, Trainasium will issue a refund to users, if the listed instructor is grossly negligent in providing the class, i.e. under the influence of drugs or alcohol, showing up late, or misstating proficiency within a subject area without the requisite knowledge, etc. Each case shall be evaluated individually, and will be double checked with the recorded content from such class. Trainasium strives to have all disputes resolved within 3 to 5 business days.
• In the event a designated Instructor is a no show, a refund shall be issued if the Instructor fails to begin class within fifteen (15) minutes of the start time listed for the class. After the 15 minute period has passed, the user should submit a refund request by clicking here. You must include your email address in the email section, enter "Dispute Request" in the Subject area. In the description area, enter your full name, the cooking class name and the instructor name (which is displayed on your cooking class receipt and email confirmation). In the description area, be sure to also provide a detailed explanation for your refund. The more information you provide, the better our Dispute Resolution Specialist will be able to investigate your dispute request.

In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses. 100% Money Back Guarantee (Users have 24 hours after the class to request the refund)

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.