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ITIL® Lifecycle - Service Operation

Mountainview ITSM

Price:
$1,999 10 seats left
Start Date:

Mon, Oct 29, 8:30am - Nov 01, 5:00pm (4 sessions)

Next start dates (9)

Location:
Financial District, Manhattan
144 Washington St
Btwn Liberty & Albany Streets
New York, New York 10006
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Class Level: Intermediate
Age Requirements: 18 and older
Average Class Size: 10

What you'll learn in this itil training:

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication. 

The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. 

Course Syllabus:
  • Learning Unit SO01: Introduction to service operation
  • Learning Unit SO02: Service operation principles
  • Learning Unit SO03: Service operation activities
  • Learning Unit SO04: Common service operation activities
  • Learning Unit SO05: Organizing for service operation
  • Learning Unit SO06: Technology considerations
  • Learning Unit SO07: Implementation of service operation
  • Learning Unit SO08: Challenges, critical succcess factors and risks
Prerequisite:
Entry Criteria Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to  gain admission.

Candidates who hold the following ITIL qualifications are also eligible, and similar evidence will be required: 
  • Earlier ITIL (V2) Foundation plus Foundation Bridge
  • ITIL Expert Certificate in IT Service Management (achieved via Service Manager or Practitioner bridging routes).
Eligibility for Examination:
To be eligible for the ITIL Intermediate Qualification: Service Operation examination, the candidate must have fulfilled the following requirements: 
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme 
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Hold the ITIL Foundation Certificate in IT Service Management 
  • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice. 

Still have questions? Ask the community.

  • If purchased less than a year ago: A 100% refund on the exam portion less an administration fee.
  • If purchased more than a year ago: Not refundable but a credit of the value of the service can be used towards other Mountainview Training or Services. 
  • Courses are transferable if CourseHorse is notified otherwise an administration fee will be applied.

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Mountainview ITSM

All classes at this location

Start Dates (10)
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Oct 30 8:30am - 5:00pm TBD
Wed, Oct 31 8:30am - 5:00pm TBD
Thu, Nov 01 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 06 8:30am - 5:00pm TBD
Wed, Nov 07 8:30am - 5:00pm TBD
Thu, Nov 08 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 13 8:30am - 5:00pm TBD
Wed, Nov 14 8:30am - 5:00pm TBD
Thu, Nov 15 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 20 8:30am - 5:00pm TBD
Wed, Nov 21 8:30am - 5:00pm TBD
Thu, Nov 22 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Nov 27 8:30am - 5:00pm TBD
Wed, Nov 28 8:30am - 5:00pm TBD
Thu, Nov 29 8:30am - 5:00pm TBD
Start Date Time Teacher # Sessions Price
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 04 8:30am - 5:00pm TBD
Wed, Dec 05 8:30am - 5:00pm TBD
Thu, Dec 06 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 11 8:30am - 5:00pm TBD
Wed, Dec 12 8:30am - 5:00pm TBD
Thu, Dec 13 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 18 8:30am - 5:00pm TBD
Wed, Dec 19 8:30am - 5:00pm TBD
Thu, Dec 20 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Dec 25 8:30am - 5:00pm TBD
Wed, Dec 26 8:30am - 5:00pm TBD
Thu, Dec 27 8:30am - 5:00pm TBD
8:30am - 5:00pm TBD 4 $1,999
This course consists of multiple sessions, view schedule for sessions.
Tue, Jan 01 8:30am - 5:00pm TBD
Wed, Jan 02 8:30am - 5:00pm TBD
Thu, Jan 03 8:30am - 5:00pm TBD

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School: Mountainview ITSM

Mountainview ITSM

Mountainview ITSM specializes in Information Technology Service Management. We have been delivering services since 1992. We are a World-wide Accredited Training Organization and Accredited Courseware Provider for:

  • ITIL
  • ISO 20000 
  • ISO 27000
  • PRINCE2
  • MoR
  • and more
Mountainview’s success is directly attributable...

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