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$1,695
20 hours & 15 minutes over 3 sessions

Mon, May 13th, 10am–4:45pm EDT

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Mon, May 13 at 10:00am - 4:45pm
Tue, May 14 at 10:00am - 4:45pm
Wed, May 15 at 10:00am - 4:45pm

Mon, Jun 10th, 10am–4:45pm EDT

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Mon, Jun 10 at 10:00am - 4:45pm
Tue, Jun 11 at 10:00am - 4:45pm
Wed, Jun 12 at 10:00am - 4:45pm

Mon, Jul 1st, 10am–4:45pm EDT

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Mon, Jul 01 at 10:00am - 4:45pm
Tue, Jul 02 at 10:00am - 4:45pm
Wed, Jul 03 at 10:00am - 4:45pm

Mon, Aug 5th, 10am–4:45pm EDT

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Mon, Aug 05 at 10:00am - 4:45pm
Tue, Aug 06 at 10:00am - 4:45pm
Wed, Aug 07 at 10:00am - 4:45pm

Wed, Sep 4th, 10am–4:45pm EDT

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Wed, Sep 04 at 10:00am - 4:45pm
Thu, Sep 05 at 10:00am - 4:45pm
Fri, Sep 06 at 10:00am - 4:45pm

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Description

What you'll learn in this itil training:

ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.

You will learn:

The ITIL Service Management System
The Service Value Chain
Continual Improvement best practices
Key Guiding Principles
Governance Requirements
Key ITIL Practices, including

Incident Management
Service Request Fulfillment
Service Level Management
Service Desk
Change Control
Continual Improvement
And many more

Follow on courses

ITIL 4 Foundation is the gateway to implementing best practices for IT. In the 2nd half of 2019 a number of job-aligned ITIL Certifications will be introduced, including
ITIL Specialist credentials

High Velocity IT
Drive Stakeholder Value
Create, Deliver, and Support
Digital and IT Strategy

And ITIL Strategist – Direct, Plan, and Improve
Leading to the new ITIL Managing Professional and Strategic Leader credentials

ONLC Extra

ONLC includes an exam voucher with our ITIL Foundation course. Students receive the voucher upon request and should use it pay for their ITIL exam at PeopleCert. The exam can be taken at one of their approved testing centers or online. For details visit:

PeopleCert

Course Outline

1: ITIL 4 Overview

Introduction to ITIL
Key Concepts of ITIL

2: The ITIL Framework

The Four Dimensions of Service Management
The ITIL Service Value System (SVS)

3: The ITIL Guiding Principles

Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep It Simple and Practical
Optimize and Automate

4. The ITIL Service Value System (SVS)

Governance
The Service Value Chain
Continual Improvement
5: Key ITIL Practices
Continual Improvement
Service Level Management
Change Control
Incident Management
Service Request Management
Service Desk
Problem Management

6: Other ITIL Practices

General Management Practices
Service Management Practices
Technical Management Practices

Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Also available in-person in Online

Refund Policy

Cancellation / Reschedule by Student

Because we must schedule rooms, ship course materials, assign instructors and provision computer resources well in advance, it is important students alert us ASAP with any cancel/reschedule requests.

Please note the following policies:

If requested 16 or more calendar days before the class

Cancellation requests made in this timeframe are eligible for refund less 5% cancellation fee.
Reschedule requests made in this timeframe will be accommodated if availability exists and will be processed at no additional charge.

If requested 15 calendar days or less before the class

Cancellation or Reschedule requests made by the student 15 calendar days or less before the class starts will be charged 100% the course fee and are not entitled to a refund.

Substitutions

If you are unable to attend your class, a substitute who meets the course prerequisites may attend in your place at no additional charge for the original class title, date and location. If you cannot find a substitute, you will be subject to the class cancellation policy.

Make-up Policy

Students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.

Make-Up class registrations are subject to availability and are not entitled to refund.
Students may not reschedule a Make-up class registration.
Any no shows or cancellations forfeit their one Make-up opportunity.

Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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ONLC Training Centers

ONLC Training Centers was founded in 1983 when Jim Palic and Andy Williamson left their positions as mainframe programmers with the Dupont Company to start one of the industry's first computer training companies.

Over thirty years and still growing, ONLC Training Centers is one of the the largest privately...

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