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ITIL® 4 Foundation with Certification Exam

at NetCom Learning - Hell's Kitchen

(19)
Course Details
Price:
$1,975
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Location:
Hell's Kitchen, Manhattan
519 8th Ave
Btwn W 35th & W 36th Streets
New York, New York 10018
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Description
Class Level: All levels
Age Requirements: 16 and older
Average Class Size: 6

What you'll learn in this itil training:

ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. 

The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. 

Course Preparation 

  • You will receive a course study book including case studies and sample exam questions 
  • You should acquire and read the ITIL® 4 Foundation core publication, which you should read as part of personal study 
  • Review your ITIL® Foundation course materials 

What's Included 

  • Facilitated Training 
  • Books 
  • Exam Voucher 

Exam Name 

  • ITIL® 4 Foundation Certificate Exam 

Certification 

  • ITIL® Foundation Certificate 

Exam Information 

The ITIL® Foundation exam can be taken in any of the following three ways: 

  • On the last day of the course, in-class exam 
  • In the comfort of your home and at any time, after the course completion via PeopleCert (online) 
  • At your convenience, at an eligible testing center 

Exam Format 

  • Multiple choice examination questions 
  • Number of Questions: 40 
  • Pass Score: 26/40 or 65% 
  • Exam Duration: 60 minutes 
  • Open/Closed Book: Closed Book 

Credits 

  • Upon successfully achieving the ITIL Foundation certificate, the participants earn two credits toward their ITIL Expert certification 

Intended Audience

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Course Prerequisites 

  • Basic understanding of IT environment
  • Basic working experience in IT Services
  • ITIL awareness is preferred

ITIL 4 Foundation With Certification Exam Course Objectives

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices and how they contribute to value chain activities

Course Outline

  • Course Introduction
    • Course Overview
    • Course Learning Objectives
    • Course Structure
    • Course Agenda
    • Introduction to IT Service Management in the Modern World
    • Introduction to ITIL 4
    • Case Study: Axle Car Hire
    • Case Study: The CIOs Vision for Axle
  • Service Management: Key Concepts
    • Value and Value Co-Creation
    • Value: Service, Products, and Resources
    • Service Relationships
    • Value: Outcomes, Costs, and Risks
  • The Guiding Principles
    • The Seven Guiding Principles
    • Applying the Guiding Principles
  • The Four Dimensions of Service Management
    • Organizations and People
    • Information and Technology
    • Partners and Suppliers
    • Value Streams and Processes
    • External Factors and Pestle Model
  • Service Value System
    • Overview of Service Value System
    • Overview of the Service Value Chain
  • Continual Improvement
    • Introduction to Continual Improvement
    • The Continual Improvement Model
    • Relationship between Continual Improvement and Guiding Principles
  • Overview of ITIL Practices
    • Purpose of ITIL Practices
    • The Continual Improvement Practice
    • The Change Control Practice
    • The Incident Management Practice
    • The Problem Management Practice
    • The Service Request Management Practice
    • The Service Desk Practice
    • The Service Level Management Practice

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School: NetCom Learning

NetCom Learning

NetCom Learning delivers top-quality training and certification solutions to businesses, individuals and government agencies.

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Since its inception in 1998, NetCom has trained over 95 percent of the Fortune 500, serviced over 23,000 business customers, and advanced the skills and careers of over...

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