IT Service Management w/ System Center Service Manager
- Beginner
- 18 and older
- $1,980
- Earn 19,800 reward points
- 120 S Wood Ave, Iselin, NJ
- over 4 sessions
May 13th
10am–5pm EDT
Meets 9 Times
Discover Classes. Earn 10% Rewards.
IT Service Management w/ System Center Service Manager is unfortunately unavailable
Thankfully we have 3 other IT Project Management Classes for you to choose from. Check our top choices below or see all classes for more options.
Business Analyst Certificate
Noble Desktop @ 185 Madison Ave, New York, NY
Master the essential skills and tools needed to excel as a Business Analyst in this comprehensive certificate program. Learn data analysis, visualization, and presentation design using Excel, PowerPoint, SQL, and Tableau. Gain hands-on expertise and become a well-rounded Business Analyst.
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Mon, May 13th, 10am–5pm EDT
(63 hours over 9 sessions)
Other dates (2)
Business Analyst Certificate
NYIM Training @ 185 Madison Ave, New York, NY & Virtually Online
Launch your career as a business analyst with hands-on training in Excel, PowerPoint, SQL, & Tableau at NYIM Training.
May 13th
10am–5pm EDT
Meets 9 Times
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Mon, May 13th, 10am–5pm EDT
(63 hours over 9 sessions)
Other dates (2)
Business Analyst Certificate
NYC Career Centers @ 185 Madison Ave, New York, NY
Gain the critical tools and hands-on training needed to become a business analyst at NYC Career Centers. Learn Excel, PowerPoint, Tableau, and SQL in this comprehensive program and jumpstart your career as a business analyst.
May 13th
10am–5pm EDT
Meets 9 Times
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
May 14th
6–9pm EDT
Meets 16 Times
$1,995
20 Seats Left
Don't see any dates that work for you?
Add to Wishlist
Mon, May 13th, 10am–5pm EDT
(63 hours over 9 sessions)
Other dates (2)
Sold Out
Start Dates (0)
- $1,980
- over 4 sessions
Showing
1
–
0
of
0
Class Description
Description
What you'll learn in this it project management training:
This course equips students with the skills they require to deploy and configure System Center 2012 R2 Operations
Manager. Using hands-on labs, students learn the following:
Audience Profile
This course is intended for cloud and datacenter administrators who are new to System Center 2012 SP1 Service
Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also
intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade
their skills to include the new features found in System Center 2012 SP1 Service Manager.
At Course Completion
Manager. Using hands-on labs, students learn the following:
- Where Service Manager sits within the System Center 2012 SP1 product.
- What business and technical needs Service Manager is designed to meet
- How Service Manager aligns itself to ITIL and MOF.
- How to architect and implement a System Center 2012 SP1 Service Manager deployment.
- How to upgrade an existing Service Manager 2010 environment to System Center 2012 SP1.
- How to customize System Center 2012 SP1 Service Manager to be in line with corporate standards.
- How to configure Incident and Problem Management.
- How to configure Activity, Change and Release Management.
- How to configure Service Requests.
- How to configure Service Level Management.
- How to customize the Self-Service Portal.
- How to configure Reporting and Analysis.
- How to configure compliance with the Process Pack for IT GRC.
Audience Profile
This course is intended for cloud and datacenter administrators who are new to System Center 2012 SP1 Service
Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also
intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade
their skills to include the new features found in System Center 2012 SP1 Service Manager.
At Course Completion
- After completing this course, students will be able to:
- Describe the key features of System Center 2012 SP1.
- Describe System Center 2012 SP1 Service Manager.
- Describe the key methodologies adopted using ITIL and MOF.
- Describe how System Center 2012 SP1 Service Manager adopts best practices using ITIL and MOF.
- Describe the System Center 2012 SP1 Service Manager Architecture and Core Components.
- Describe the Hardware and Software Requirements of System Center 2012 SP1 Service Manager.
- Describe the Security Requirements of System Center 2012 SP1 Service Manager.
- Install System Center 2012 SP1 Service Manager.
- Upgrade Service Manager 2010 to System Center 2012 SP1 Service Manager.
- Describe System Center 2012 Service Manager Base Configuration.
- Configure Notifications.
- Integrate System Center 2012 Service Manager using Connectors.
- Configure the Exchange Connector.
- Configure Business Services.
- Describe the definition of an Incident and a Problem.
- Manage Incidents.
- Manage Problems.
- Use Queues and Views with Incidents and Problems.
- Configure Activity Management.
- Configure Change Management.
- Configure Release Management.
- Describe the Service Catalog, Request Offerings and Service Offerings.
- Manage Service Requests and Catalog Groups.
- Describe the Self-Service Portal.
- Perform datacenter resource provisioning with the Cloud Services Process Pack.
- Configure Service Level Management.
- View SLA information in Service Manager.
- Describe the components of the Self-Service Portal.
- Customize the Self-Service Portal.
- Run reports in Service Manager.
- Configure and run Data Warehouse Jobs.
- Troubleshoot Data Warehouse Jobs.
- Describe the Data Warehouse Cubes in Service Manager.
- Describe the Process Pack for IT GRC.
- Install the Process Pack for IT GRC.
- Create a Control Management Program.
- Manage a Control Management Program.
Refund Policy
Cancellation acceptable prior to 10 days before class date.
Reviews of Classes at Corporate Training Group (4)
Similar Classes
People who viewed this class also viewed the following classes
CourseHorse Gift Card
Benefits of Booking Through CourseHorse
- Booking is safe. When you book with us your details are protected by a secure connection.
- Lowest price guaranteed. Classes on CourseHorse are never marked up.
- This class will earn you 19800 points. Earn 10% back in reward points!
Corporate Training Group
Corporate Training Group, Inc. is a Microsoft Gold Certified Partner for Learning Solutions and Information Worker Solutions. CTG provides authorized training delivered by Microsoft Certified Instructors (MCT) using Microsoft Certified Courseware. CTG provides technical training and consulting services....
Read more about Corporate Training Group
This school has been carefully vetted by CourseHorse and is a verified NYC educator.
Corporate Training Group
New Jersey
120 S Wood Ave 4th Fl, Ste 405
Btwn Thornall St & Garden State Pkwy
Iselin, New Jersey 08830 New Jersey
120 S Wood Ave 4th Fl, Ste 405
Btwn Thornall St & Garden State Pkwy
Iselin, New Jersey 08830
Give This Course as a Gift Card
- Thousands of classes
- No expiration
- Unique and memorable gifts for any occasion
- Personalized
- Explore a passion, gain a new skill, discover a new hobby, engage in a memorable experience
- Instant delivery
- Lock in a price with the Inflation Buster Gift Card Price Adjuster™
Book this Class as a Group Event
Booking this class for a group? Find great private group events
Or see all Professional Group Events
Explore group events and team building activities ranging from cooking, art, escape rooms, trivia, and more.
One last thing!
Add a name to your account.
What name do you want displayed with your post?
What name do you want displayed with your post?
Get it first. Sign up for up-to-the-minute offers, sales and news.
More in IT
Made in NYC
© CourseHorse, Inc. 2024 Loading...