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This course is designed for customers who are interested in learning CRM 2013 or CRM 2015. It covers the new features in CRM 2015 but also the important capabilities of Microsoft Dynamics CRM in general. Overview This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics...

This course “Introduction to Microsoft Dynamics® CRM", is intended to teach the skills needed to perform standard functions within Microsoft Dynamics CRM. This includes features of the application, as well as some “best practices” and some common usage procedures. Version Note This course is applicable to individuals running Microsoft Dynamics...

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary...

This course “Introduction to Microsoft Dynamics® CRM 2015”, is intended to teach the skills needed to perform standard functions within Microsoft Dynamics CRM. This includes features of the application, as well as some “best practices” and some common usage procedures. The intended audience for the course is users who have little or no experience...

This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2011, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011. Audience Profile: This course is intended for Microsoft Dynamics CRM System IT Professionals. The course will also introduce...

Learn more about the world’s #1 CRM (customer relationship management) tool. There are boundless opportunities in the Salesforce.com ecosystem to advance you in your career in any company or even on your own as a Salesforce Consultant. Salesforce.com skills are in high demand! You will receive guidance to build your own trail using the free training...

This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook...

Full Course Title: Sales Cloud Administration: Products, Quotes, Orders and Collaborative Forecasts.  This course is a must for all Administrators who need to configure and maintain these features for their organizations. Using real-world scenarios, this course will teach Administrators how to set up products, price books, quotes, and orders...

This two-day course, Administering Microsoft Dynamics CRM 2011, provides individuals with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 2011. Audience Profile: This course is intended for novice and experienced system administrators, implementation consultants, system integrators,...

The Microsoft Power Platform helps organizations optimize their operations by automating routine tasks and standardizing best practices. This training provides a high-level overview of the capabilities of Microsoft Dynamics 365 and the Power Platform and provides a foundation for other Microsoft Dynamics 365 and Power Platform training offerings....

Are you ready to take the next step in your career by becoming a Salesforce.com Certified Sales Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Sales Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus your...

Preparing for Your Salesforce Service Cloud Consultant Certification (CRT-261) Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements design considerations....

Are you ready to take the next step in your career by becoming a Salesforce.com Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus...

Preparing for Your Salesforce.com Administrator Certification (CRT 101) Are you ready to take the next step in your career by becoming a Salesforce.com Certified Administrator? Instructors will present real-world business scenarios that will help hone your problem-solving skills and reinforce your knowledge of key topics covered on the Certified Administrator...

This course covers Salesforce’s existing reports as well as the Salesforce reporting tool set. You will learn how to customize existing reports and create your own reports. Information on building dashboards and enhancing your reports via formulas and filters is provided to help you analyze your business. What You'll Learn Work with standard reports...