Implementing Cisco Emergency Responder (ICER)

Cancellation Policy

• For cancellation notice received more than 16 business days prior to the class date, students may receive either a full refund less 5% cancellation fee or reschedule into another class date.
• For cancellation notice less than 16 business days prior to the class start date, students will receive a voucher in the amount of the paid tuition to use for the same course up to a six months time frame and will be automatically put onto the wait list of the course of their choice and granted final admission five business days prior to class start day based on enrollment levels.
• Student substitutions may be made at any time prior to the class start date. The school recommends that students substitutions instead of cancellation.
• Failure to attend without written notice prior to the class start date will be considered a no show and will result in forfeiture of the full course price.

Reschedule Policy

• If a student chooses to reschedule their enrollment more than 29 business days prior to the start of class, we will do so with no penalty.
• If a student chooses to reschedule less than 29 business days prior to the training start date they will be subject to a reschedule fee. The fee will depend on the class and the timing.