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Emotional Intelligence & Customer Service

at Improving Communications - Online

(47)
Course Details
Price:
$125 5 seats left
Start Date:

Mon, Feb 08, 12:00pm - 1:30pm Eastern Time

Next start dates (1)

Important:
Register for this class, you will be sent WEBINAR login instructions prior to the class date.
Purchase Options
Description
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 20

What you'll learn in this customer service training:

Emotional Intelligence & Customer Service in Times of Crisis

Session 1 of Customer Service in Time of Crisis

In times like these, people are in reaction mode. They’re working more from “fight vs. flight” than using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can solve problems.In this webinar, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too.Attendees will be able to:

  • Focus on others to project a UB4ME, customer-centered attitude;
  • Empower people with respect (acknowledging) and control (offering choices); and
  • Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions.

Register for this class, you will be sent WEBINAR login instructions prior to the class date.


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Still have questions? Ask the community.

Refund Policy
Cancellation/Refund Policies:

a)   No refunds will be issued.

b)   If you reschedule 28 or more days prior to the start of the class, there will be no rescheduling charge.

c)   If you reschedule 7-27 days prior to the start of the class, there will be a 25%-of-class-price rescheduling charge.

d)   If you reschedule 1-6 days prior to the start of the class, there will be a 50%-of-class-price rescheduling charge.

e)    If you reschedule 24 hours or fewer prior to the start of the class, you will pay a rescheduling fee equal to 100% of the cost of the program. 

f)     If you do not attend a public class in which you enrolled and for which you paid, and you have not contacted Improving Communications in writing to provide notification and to reschedule, all fees will be forfeited.

g)   If you notify Improving Communications of the need to reschedule attendance in a public class in accordance with the terms herein, unused, paid enrollment credit(s) for a that class may be used for up to one year past the date of the originally-scheduled class.

Start Dates (2)
Start Date Time Teacher # Sessions Price
12:00pm - 1:30pm Eastern Time TBD 1 $125
11:00am - 12:30pm Eastern Time TBD 1 $125

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