92nd Street Y is not responsible for providing makeup classes or issuing refunds for programs missed as a result of illness, emergencies or other events beyond our control.
There are no refunds for outings, classes or workshops that meet fewer than three times per semester.
If you are unable to attend, you may contact Customer Service prior to the first date for a receipt that enables you to claim your contribution as a tax-deductible gift.
Unless otherwise noted in program description, the following schedule applies to programs which meet three times or more per semester:
- To receive a 100% refund, written request must be received 2 weeks prior to the first session.
- To receive a 75% refund, written request must be received at least one day prior to the first session.
- To receive a 50% refund, written request must be received at least one day prior to the second session.
- After that, refunds cannot be granted.
All refund requests must be submitted in writing to Customer Service. Refunds are computed from the date written notice is received.
To receive a refund, you must enclose the original of your confirmation letter.
Please allow three to four weeks for processing of your refund request. Processing fees, membership fees, auditions fees and class or exercise cards are not refundable. No cash refunds.