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Green HIlls
4235 Hillsboro Pike Green Hills Office Ste 300
At Castleman Dr
Nashville, Tennessee 37215
Class Level: All levels
Age Requirements: 18 and older
Average Class Size: 3

What you'll learn in this comptia training:

This course is your complete solution for A+ exam preparation. Covering 100% of Exam 220-901 and Exam 220-902 objectives, this course gives you everything you need to ensure that you not only understand the basics of IT, but that you can demonstrate your understanding effectively. This course has been updated to reflect the exam's new focus. Coverage includes the latest best practices, Windows 8/8.1 and mobile OSes, and an emphasis on the practical skills required on the job. Clear and concise, this course helps you solidify your understanding of crucial hardware and operating system maintenance and troubleshooting topics covered on the exam.

The CompTIA A+ certification is the essential computer technician credential, and is required by over 100 leading employers. This course helps you prepare and practice so you can approach the exam with confidence, and pass with flying colors.
  • Review the components of personal computers, laptops, and portable devices
  • Understand operating systems, networks, and security
  • Get up to speed on safety and environmental issues
  • Practice effective communication and the "soft skills" of professionalism
Certification exams are administered by third party testing companies such as Pearson Vue or Prometric. Our courses prepare you for the certification exam, which is an additional fee paid to the testing provider. You must contact Prometric, Pearson Vue or the corresponding testing provider to take a certification exam.

Course Lessons

Part I 220-901: 

Chapter 1 Motherboards, Processors, and Memory
  • Identifying Components of Motherboards
  • System Board Form Factors 
  • System Board Components
  • Identifying Purposes and Characteristics of Processors
  • Identifying Purposes and Characteristics of Memory
  • Important Memory Terms
  • Types of Memory
  • Memory Packaging 
  • Identifying Purposes and Characteristics of Cooling Systems 
  • Fans
  • Memory Cooling 
  • Hard Drive Cooling 
  • Chipset Cooling 
  • CPU Cooling
Chapter 2 Storage Devices and Power Supplies
  • Identifying Purposes and Characteristics of Storage Devices 
  • Hard Disk Drive Systems 
  • Solid-State Drives 
  • Optical Storage Drives 
  • Drive Interfaces and RAID 
  • Removable Storage and Media 
  • Installing, Removing, and Configuring Storage Devices
  • Identifying Purposes and Characteristics of Power Supplies
  • Dual-Rail Architecture
  • Power and Voltage Ratings
  • Power Connectors 
  • Replacing Power Supplies 
  • AC Adapters as Power Supplies 
Chapter 3 Peripherals and Expansion
  • Installing and Configuring Expansion Cards 
  • Video 
  • Multimedia 
  • I/O 
  • Communications 
  • Adapter Configuration 
  • Identifying Characteristics of Connectors and Cables 
  • Device Connector Types 
  • Common Peripheral Cables and Their Interfaces 
  • Video Display Cables and Connectors 
  • Input Devices 
  • Mouse 
  • Touchpad 
  • Keyboard 
  • Scanner 
  • Barcode Reader 
  • Digitizer 
  • Biometric Devices 
  • Gamepads and Joysticks 
  • Motion Sensor 
  • Smart Card Reader 
  • Multimedia Input Devices 
  • Output Devices 
  • Printers 
  • Speakers 
  • Display Devices 
  • Input and Output Devices 
  • Touchscreens 
  • KVM Switch 
  • Smart TV
  • Set-Top Box 
Chapter 4 Display Devices
  • Understanding Display Types and Settings 
  • Video Display Types 
  • Adjusting Display Settings 
  • Understanding Video Standards and Technologies 
  • Video Standards 
  • Advanced Video Resolutions and Concepts 
Chapter 5 Custom Configurations
  • Standard Thick Clients 
  • Graphic and CAD/CAM Design Workstations 
  • CPU Enhancements 
  • Video Enhancements 
  • Maximized RAM 
  • Audio/Video Editing Workstations
  • Video Enhancements 
  • Specialized Audio 
  • Specialized Hard Drives 
  • Virtualization Workstations 
  • CPU Enhancements 
  • Maximized RAM 
  • Gaming PCs 
  • CPU Enhancements 
  • Video Enhancements 
  • Specialized Audio 
  • Enhanced Cooling 
  • Home Theater PCs 
  • Video Enhancements 
  • Specialized Audio 
  • Special Chassis and TV Tuner 
  • Thin Clients 
  • Home Server PCs 
  • Media Streaming Capabilities 
  • File and Print Sharing Services 
  • Gigabit NIC 
  • RAID Array 
Chapter 6 Networking Fundamentals
  • Understanding Networking Principles 
  • Understanding Networking Fundamentals 
  • Identifying Common Network Hardware 
  • Network Interface Cards (NICs) 
  • Cables and Connectors 
  • Networking Components 
Chapter 7 Introduction to TCP/IP
  • Understanding TCP/IP 
  • TCP/IP Structure 
  • Understanding IP Addressing 
Chapter 8 Installing Wireless and SOHO Networks
  • Understanding Wireless Networking 
  • 802.11 Networking Standards 
  • 802.11 Devices 
  • Wireless Encryption Methods 
  • Installing and Configuring SOHO Networks 
  • Choosing Connection Types 
  • Installing the Network 
  • Configuring a Wireless Router
Chapter 9 Understanding Laptops
  • Understanding Laptop Architecture 
  • Laptops vs. Desktops 
  • Laptop Case 
  • Motherboards and Processors 
  • Memory 
  • Storage 
  • Input Devices 
  • Expansion Buses and Ports 
  • Docking Stations 
  • Power Systems 
  • Laptop Displays 
  • Cable Locks 
  • Disassembling and Reassembling Laptops 
  • Using the Right Tools 
  • Replacing Laptop Components 
Chapter 10 Understanding Mobile Devices
  • Understanding Mobile Devices
  • Characteristics of Mobile Devices 
  • Tablets 
  • Smartphones
  • Phablets 
  • e-Readers 
  • GPS 
  • Smart Cameras 
  • Wearable Technology Devices 
  • Connection Types 
  • Mobile Device Accessories 
Chapter 11 Installing and Configuring Printers
  • Understanding Print Technologies and Imaging Processes 
  • Impact Printers 
  • Inkjet 
  • Laser Printers 
  • Thermal Printers 
  • Virtual Printers 
  • Installing and Configuring Printers 
  • Printer Interface Components 
  • Installing and Sharing Local Printers 
  • Installing and Sharing Networked Printers 
  • Performing Printer Maintenance and Upgrades 
  • Performing Printer Maintenance 
  • Installing Printer Upgrades 
Chapter 12 Hardware and Network Troubleshooting
  • Troubleshooting Core Hardware Issues 
  • Troubleshooting Motherboards, CPUs, RAM, and Power Problems 
  • Troubleshooting Storage Device Problems 
  • Troubleshooting Video Issues 
  • Troubleshooting Mobile Devices, Printers, and Networking 
  • Troubleshooting Common Mobile Device Issues 
  • Troubleshooting Printer Problems 
  • Troubleshooting Networking Problems 
Part II 220-902:

Chapter 13 Operating System Basics
  • Understanding Operating Systems 
  • Operating System Terms and Concepts 
  • Minimum System Requirements 
  • The Windows Interface 
  • What’s in a Window? 
  • Updating Windows
  • Creating Restore Points 
  • File Management 
  • Going Virtual 
  • Preparing for the Exam 
Chapter 14 Operating System Administration
  • Interacting with Operating Systems 
  • Control Panel 
  • The Command Prompt 
  • Virtual Memory 
  • Administrative Tools
  • Task Manager 
  • MMC 
  • Computer Management 
  • Services 
  • Performance Monitor
  • Task Scheduler 
  • Windows System Configuration Tools 
  • Power Management 
  • Disk Management 
  • Getting Disks Ready to Store Files and Programs 
  • Backing Up the Data on Your Drives 
  • Checking the Health of Hard Disks and Optimizing Their Performance 
  • User Authentication 
Chapter 15 Working with Windows 8/8.1
  • Windows Editions 
  • Installing Windows 8 
  • Unattended Installation/Image Deployment 
  • Remote Network Installation 
  • Multiboot Installation 
  • Repair Installation/Refresh/Restore 
  • Recovery Partition 
  • Windows 8 Boot Methods 
  • Internal Hard Drive (Partition) 
  • External/Hot Swappable Drive 
  • Flash Drives 
  • Solid-State Drives 
  • Netboot 
Chapter 16 Working with Windows 7
  • Windows 7 Editions 
  • Installing Windows 7 
  • Upgrading to Windows 7 
  • Upgrading Editions of Windows 7
  • Installation/Upgrade Boot Options 
  • The Windows 7 Boot Sequences 
  • Key Boot Files 
  • Windows 7 Features 
  • Tools in Windows 7 
  • Windows 7 Administrative Tools 
  • Local Users and Groups 
  • Local Security Policy 
  • System Configuration 
  • Component Services 
  • Data Sources 
  • Print Management 
  • Windows Memory Diagnostics 
  • Unique Control Panel Utilities 
  • HomeGroup 
  • RemoteApp and Desktop Connections 
  • Troubleshooting
  • Networking and Windows 7 
  • Configuring an Alternative IP Address in Windows
  • Network Card Properties 
  • Configuring Windows Networking 
  • Windows 7 System Performance and Optimization
Chapter 17 Working with Windows Vista
  • Windows Vista Editions 
  • Installing Windows Vista 
  • Clean Install 
  • Upgrading to Windows Vista 
  • Transferring to Windows Vista 
  • The Windows Vista Boot Sequences 
  • Key Boot Files 
  • Windows Vista Features 
  • Tools in Windows Vista
  • Windows Vista Administrative Tools 
  • Users and Groups 
  • Local Security Policy 
  • System Configuration 
  • Component Services 
  • Data Sources 
  • Print Management 
  • Windows Memory Diagnostics 
  • Distinctive Utilities 
  • Tablet PC Settings 
  • Pen and Input Devices
  • Offline Files 
  • Problem Reports and Solutions 
  • Printers 
  • Networking and Windows Vista 
  • Vista System Performance and Optimization 
  • Aero 
  • User Account Control
  • Indexing 
  • Sidebar 
Chapter 18 Working with Mac OS and Linux
  • Best Practices 
  • Scheduled Backups 
  • Scheduled Disk Maintenance 
  • System Updates/App Store
  • Patch Management 
  • Driver/Firmware Updates 
  • Antivirus/Antimalware Updates 
  • Tools 
  • Features 
  • Basic Linux Commands 
  • Understanding the Syntax of Shell Commands 
  • Discovering and Using Linux Commands 
  • Becoming root (Superuser)
  • Managing Processes
  • Directory Navigation 
  • Directory Listings 
  • Changing Permissions and Ownership 
  • Working with Files 
  • Working with Directories 
  • Networking Utilities
Chapter 19 Security
  • Common Prevention Methods 
  • Physical Security 
  • Digital Security 
  • User Education/AUP 
  • Principle of Least Privilege 
  • Email Filtering 
  • Virtual Private Networks 
  • Common Security Threats 
  • Social Engineering 
  • Password Attacks 
  • Malware 
  • Man-in-the-Middle Attacks 
  • Rootkits 
  • Phishing 
  • Shoulder Surfing 
  • Spyware 
  • Viruses 
  • Worms 
  • Trojans 
  • Ransomware 
  • Spoofing 
  • Zero-Day Attack 
  • Zombie/Botnet 
  • Non-Complaint Systems 
  • Workstation Security Best Practices 
  • Setting Strong Passwords 
  • Requiring Passwords and Expiration 
  • Account Management 
  • Restricting User Permissions 
  • Add Login Time Restrictions 
  • Act on Failed Login Attempts 
  • Changing Default Usernames 
  • Disabling the Guest Account 
  • Screensaver Required Password 
  • Disable Autorun 
  • Data Loss Prevention 
  • Working with Windows OS Security Settings 
  • Users and Groups 
  • NTFS vs. Share Permissions 
  • Shared Files and Folders 
  • System Files and Folders 
  • User Authentication 
  • BitLocker and BitLocker To Go 
  • EFS 
  • Mobile Device Security 
  • Screen Locks 
  • Remote Wipes and Locator Applications 
  • Remote Backup 
  • Operating System Updates 
  • Destruction and Disposal Methods 
  • Recycling or Repurposing Best Practices 
  • Low-Level Format vs. Standard Format 
  • Hard Drive Sanitation and Sanitation Methods 
  • Physical Destruction 
  • Securing a SOHO Network (Wireless) 
  • Change Default Usernames and Passwords 
  • Changing the SSID 
  • Setting Encryption 
  • Disabling SSID Broadcast 
  • Enable MAC Filtering
  • Antenna and Access Point Placement 
  • Radio Power Levels 
  • Assign Static IP Addresses
  • WPS
  • Securing a SOHO Network (Wired) 
  • Change Default Usernames and Passwords 
  • Assign Static IP Addresses 
  • Disabling Ports 
  • Physical Security 
Chapter 20 Network Services, Cloud Computing, and Virtualization
  • Understanding Network Services 
  • Server Roles 
  • Internet Appliances 
  • Legacy and Embedded Systems
  • Understanding Cloud Computing and Virtualization
  • Concepts of Cloud Computing 
  • Understanding Virtualization 
Chapter 21 Mobile Operating Systems and Connectivity
  • Understanding Mobile Operating Systems 
  • Comparing Mobile Operating Systems 
  • Understanding Sensors and Calibration 
  • Using Additional Mobile Operating System Features 
  • Network Connectivity and Email 
  • Understanding Cellular Data Connections 
  • Establishing Wi-Fi Connectivity 
  • Establishing Bluetooth Connectivity 
  • Configuring Email Accounts 
  • Mobile Device Synchronization 
  • Syncing Apple iOS Devices 
  • Syncing Android Devices 
  • Software Installation Requirements 
Chapter 22 Troubleshooting Theory, OSs, and Security
  • Understanding Troubleshooting Theory 
  • Identifying the Problem 
  • Establishing a Theory 
  • Testing Solutions 
  • Establishing a Plan of Action 
  • Verifying Functionality 
  • Documenting the Work 
  • Troubleshooting Operating Systems
  • Common Symptoms 
  • Operating System Tools 
  • Troubleshooting Security Issues 
  • Common Symptoms 
  • Security Tools 
  • Best Practices for Malware Removal 
  • Troubleshooting Mobile Issues 
  • Troubleshooting Mobile Security Issues 
Chapter 23 Understanding Operational Procedures
  • Understanding Safety Procedures 
  • Identifying Potential Safety Hazards 
  • Creating a Safe Workplace 
  • Understanding Environmental Controls 
  • Managing the Physical Environment 
  • Handling and Disposing of Computer Equipment 
  • Understanding Policies, Licensing, and Privacy
  • Managing Software Licenses 
  • Managing Sensitive Information 
  • Demonstrating Professionalism 
  • Communicating with Customers 
  • Using Appropriate Behavior 
  • Putting It All in Perspective
School Notes:
This course is taught with the Windows/PC version of the software. This course in not appropriate for those students using Mac computers running the Mac version of the software. This course is only appropriate for those using PCs running the Windows version of the software.

The classes are instructor-led live training you attend in a local classroom or from your home/office. Our instructors teach from a remote location while being able to interact with students as in a traditional classroom setting.

Instructors can view student progress and take control of their PC to provide direct assistance. Students can see the instructor's presentation as well as voice questions directly to the instructor and participate in class discussions.

Headsets for free, Guaranteed to Run, Re-Takes for free (Up to 6 months), Interactive Classroom environment.

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You can cancel or reschedule your registration without penalty or charge provided you give notice of 10 business days (M-F) or more days before the start of my class.

If you request to cancel or reschedule your registration 10 Business Days (M-F) or less days before the class start you will be charged 100% the course fee and will not be entitled to a refund. You have one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.

You cannot change your class location ten (10) Business days (M-F) or less before the class start because Certified Staffing Solutions has shipped training materials and provisioned resources. Location changes requested prior to that timeframe are subject to availability and may incur an additional charge.

Should Certified Staffing Solutions need to cancel your class due to insufficient enrollment, or postpone it due to events beyond their control, Certified Staffing Solutions will notify you as soon as possible. In such cases, you may reschedule to a future class date at no additional charge or receive a refund for any money on account relating to that registration.

Travel arrangements and costs are the sole responsibility of the student. Certified Staffing Solutions suggests obtaining refundable reservations. Certified Staffing Solutions classes are confirmed approximately 14 days before the start of the class. We cannot guarantee class commitments before that window of time. Certified Staffing Solutions will not be responsible for any cancellation costs incurred, including but not limited to, airline/mass transit tickets, hotel reservations and so on.


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School: Certstaffix Training

Certified Staffing Solutions specializes in providing computer training and instructors nationwide. Our instructors are professional trainers and utilize hands-on exercises to reinforce lecture. Each averages more than 5 years delivering classes to business professionals.

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