Interpersonal Skills [Class in Nashville] @ New Horizons Nashville

Interpersonal Skills is unfortunately unavailable

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EPA RRP Initial Certification - Lead Renovator Training

proActive Safety Services LLC @ 930 Colonnade Dr, Smyrna, TN

Learn the essential skills to comply with EPA regulations for lead renovator training in Nashville. Ensure your company is in compliance and avoid hefty fines with this comprehensive course.

All levels 18 and older

May 17th

8am–4pm CDT

$270

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Fri, May 17th, 8am–4pm CDT (8 hours)

$270

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Description

What you'll learn in this communication skills training:

In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

Course Objectives

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course Outline

1 - Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

2 - Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

3 - Non-verbal Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

4 - Making Small Talk and Moving Beyond

The Four Levels of Conversation

5 - Moving the Conversation Alone

Asking for Examples
Using Repetition
Using Summary Questions
Asking for Clarity and Completeness

6 - Remembering Names

Creating a Powerful Introduction
Using Mnemonics
Uh-Oh…I’ve Forgotten Your Name

7 - Influencing Skills

Seeing the Other Side
Building a Bridge
Giving In Without Giving Up

8 - Bringing People to your Side

A Dash of Emotion
Plenty of Facts
Bringing It All Together

9 - Sharing your opinion

Using I-Messages
Disagreeing Constructively
Building Consensus

10 - Negotiation Basics

Preparation
Opening
Bargaining
Closing

11 - Making an impact

Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive

12 - Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Refund Policy

If it becomes necessary to reschedule or cancel a registered class, students must provide advance notice in writing to the Educational Consultant five business days prior to the start of the class. For rescheduling purposes, this action will allow the student to select an alternate class without penalty.

If a student withdraws from the institution on or before the first class day, or fails to begin a class, the refund shall equal the sum of all amounts paid or to be paid by or on behalf of the student for the program, less an administrative fee of $100.00.
If after a class has begun and before the expiration of 10% of their program for which he or she was charged, a student withdraws, drops out, or otherwise fails to attend classes, the refund shall equal 75% of all amounts paid or to be paid by or on behalf of the student for the program, less a $100 administrative fee per course.
If after expiration of 10% of the program for which he or she was charged, and before expiration of 25% of the period, a student withdraws, drops out or otherwise fails to attend classes, the refund shall equal 25% of all amounts paid or to be paid on behalf of the student for the program, less administrative fee of $100 per course. If after expiration of 25% of the program for which he or she was charged, a student withdraws, drops out or otherwise fails to attend classes, the student may be deemed obligated for 100% of the tuition, fees and other charges assessed by the institution.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

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This class will earn you 3950 points. Earn 10% back in reward points!

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New Horizons Nashville

With a convenient location in Nashville, New Horizons provides classes on a variety of technical and business applications. We offer an extensive selection of vendor-authorized training classes for top technology providers like Adobe, Cisco, Citrix, Microsoft, and VMware.

New Horizons of Nashville understands...

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