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Interpersonal Skills

at New Horizons Nashville - Buena Vista

Course Details
Price:
$395
Start Date:

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Location:
Buena Vista
220 Athens Way Ste 150
At French Landing Dr
Nashville, Tennessee 37228
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Description
Class Level: All levels
Age Requirements: 18 - 18 years old
Average Class Size: 10

What you'll learn in this communication skills training:

In this course, students will be shown how to apply advanced verbal and written communication techniques in the workplace.

Course Objectives

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course Outline

1 - Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
2 - Verbal Communication Skills
  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
3 - Non-verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
4 - Making Small Talk and Moving Beyond
  • The Four Levels of Conversation
5 - Moving the Conversation Alone
  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
6 - Remembering Names
  • Creating a Powerful Introduction
  • Using Mnemonics
  • Uh-Oh…I’ve Forgotten Your Name
7 - Influencing Skills
  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up
8 - Bringing People to your Side
  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together
9 - Sharing your opinion
  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus
10 - Negotiation Basics
  • Preparation
  • Opening
  • Bargaining
  • Closing
11 - Making an impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
12 - Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Still have questions? Ask the community.

Refund Policy
If it becomes necessary to reschedule or cancel a registered class, students must provide advance notice in writing to the Educational Consultant five business days prior to the start of the class. For rescheduling purposes, this action will allow the student to select an alternate class without penalty.

If a student withdraws from the institution on or before the first class day, or fails to begin a class, the refund shall equal the sum of all amounts paid or to be paid by or on behalf of the student for the program, less an administrative fee of $100.00.

If after a class has begun and before the expiration of 10% of their program for which he or she was charged, a student withdraws, drops out, or otherwise fails to attend classes, the refund shall equal 75% of all amounts paid or to be paid by or on behalf of the student for the program, less a $100 administrative fee per course.

If after expiration of 10% of the program for which he or she was charged, and before expiration of 25% of the period, a student withdraws, drops out or otherwise fails to attend classes, the refund shall equal 25% of all amounts paid or to be paid on behalf of the student for the program, less administrative fee of $100 per course. If after expiration of 25% of the program for which he or she was charged, a student withdraws, drops out or otherwise fails to attend classes, the student may be deemed obligated for 100% of the tuition, fees and other charges assessed by the institution.

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School: New Horizons Nashville

New Horizons Nashville

With a convenient location in Nashville, New Horizons provides classes on a variety of technical and business applications. We offer an extensive selection of vendor-authorized training classes for top technology providers like Adobe, Cisco, Citrix, Microsoft, and VMware.

New Horizons of Nashville understands...

Read more about New Horizons Nashville

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