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Excellence in Service: Basic

at New Horizons Nashville - Buena Vista

Course Details
Price:
$395
Start Date:

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Location:
Buena Vista
220 Athens Way Ste 150
At French Landing Dr
Nashville, Tennessee 37228
(Map)
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Description
Class Level: Beginner
Age Requirements: 18 and older
Average Class Size: 12

What you'll learn in this customer service training:

Identify customer types, set customer expectations and maintain a positive attitude when working with customers.

After completing this course, students will know how to:

  • Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations.
  • Develop customer service skills, provide quality customer service, and solve customer service problems.
  • Understand customer dissatisfaction, work with customers who are either angry or upset, and reduce customer service stress.
  • Understand the importance of effective communication, identify the importance of interpersonal communication, provide quality service on the telephone, and compose effective e-mail messages.

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Refund Policy
If it becomes necessary to reschedule or cancel a registered class, students must provide advance notice in writing to the Educational Consultant five business days prior to the start of the class. For rescheduling purposes, this action will allow the student to select an alternate class without penalty.

If a student withdraws from the institution on or before the first class day, or fails to begin a class, the refund shall equal the sum of all amounts paid or to be paid by or on behalf of the student for the program, less an administrative fee of $100.00.

If after a class has begun and before the expiration of 10% of their program for which he or she was charged, a student withdraws, drops out, or otherwise fails to attend classes, the refund shall equal 75% of all amounts paid or to be paid by or on behalf of the student for the program, less a $100 administrative fee per course.

If after expiration of 10% of the program for which he or she was charged, and before expiration of 25% of the period, a student withdraws, drops out or otherwise fails to attend classes, the refund shall equal 25% of all amounts paid or to be paid on behalf of the student for the program, less administrative fee of $100 per course. If after expiration of 25% of the program for which he or she was charged, a student withdraws, drops out or otherwise fails to attend classes, the student may be deemed obligated for 100% of the tuition, fees and other charges assessed by the institution.

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School: New Horizons Nashville

New Horizons Nashville

With a convenient location in Nashville, New Horizons provides classes on a variety of technical and business applications. We offer an extensive selection of vendor-authorized training classes for top technology providers like Adobe, Cisco, Citrix, Microsoft, and VMware.

New Horizons of Nashville understands...

Read more about New Horizons Nashville

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