ITIL® Operational Support and Analysis

ITIL® Operational Support and Analysis training focuses on offering a solid understanding of IT principles, processes, and aspects. ITIL® OSA training ideal for IT service management professionals. This certification training establishes the ability to apply support and analysis in service management. This course acts as a key module in the IT service management field and it also prepares you for the ITIL® OSA exam. The main aim and focus of this course are on the operational level and activities, methods and approaches. 

ITIL® Operational Support and Analysis course in Chicago IL provides learners with a unique opportunity to get a basic knowledge of the concepts of ITIL. The purpose of this course is to impart, test and validate the knowledge of industry practices in service management. It enables you to master the key to ITIL processes and infrastructure on which the business can rely. This course has hands-on experience and exercises which help participants learn about the practical application of the ITIL concepts, structure and role in the organization.     

Course objectives

• Support users in using the actual service.
• Minimize the impact of service outages on a day to day business activities.
• Reduce incidents and problems.
• Ensure that access to agreed IT services is provided to authorized personnel only.

It helps in selecting the best practices to assist the organization.   

One of the main objectives of the ITIL® Operational Support and Analysis is that the IT services are delivered effectively and efficiently with the utmost quality of service.  

Benefits and skills acquired

The practices and skills required by the ITIL® Operational Support and Analysis certification themselves are building blocks in this field; some of the benefits of skills are:

• Provide a framework for operations which helps in increasing the efficiency.
• Reduce unplanned expenditures for both business and IT through optimized handling of services.
• It allows an organization to take full advantage of the services.
• It helps learners get in getting acquainted with the best-practice methodology.
• It addresses and teaches professionals to focus on the most important aspect of a business.
• Increase the market value of a certified professional
• It helps the professional sort and prioritizes the things that are of value according to the business standards.

Course Overview:

ITIL OSA® from VMedu Partnered Sprintzeal’s makes sure one to prepare for the ITIL® OSA exam in the comfort of their own place.

This course prepares you for the exam leading to the ITIL Intermediate Certificate. The ITIL Foundation Certificate is required to take the ITIL Intermediate OSA exam. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA practices in resolution and support of the service management lifecycle and specifically in the following key ITIL process, role and function areas:

• Event management
• Incident management
• Request fulfillment
• Problem management 
  
• Access management 
  
• Service desk 
  
• Technical management 
  
• IT operations management 
  
• Application management

This phase enhances one’s skill to apply core practices to support the service management lifecycle in real time. It also covers issues relating to the people, relationships, procedures and infrastructure technology required to ensure that the organization or programmer can provide the high quality and cost effective IT services that are required to meet organizational needs.

The Operational Support and Analysis qualification would suit candidates in the following IT professions or areas:

• Configuration Manager
• Availability Manager
• System Software
• Applications Support 
  
• IT Operations Manager 
  
• Network Control and Operation 
  
• Database Administrator 
  
• Problem Manager
• Network Support

Eligibility:

Individuals must have an in-depth knowledge of the ITIL services and tools to apply for this course.

Note:

We determine the classroom training location two weeks before training schedule and you'll be informed about it by email.