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ITIL® Foundation 2011 Edition is unfortunately unavailable

Thankfully we have 6 other ITIL Classes for you to choose from. Check our top choices below or see all classes for more options.

ITIL® 4 Foundation Certification Training

KnowledgeHut

Master ITIL 4 principles and practices with our comprehensive Foundation Certification Training. Dive deep into key concepts, guiding principles, and service management dimensions. Whether you're new to ITIL or seeking to advance your skills, this immersive program equips you for success in the IT service industry.

(5) All levels 18 and older
$899

4 sessions

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ITIL 4 Foundation Certification (Virtual)

Technical Institute of America @ Virtual Classroom

Get certified in ITIL Foundation with the best course materials and expert instructors at the Technical Institute of America. Prepare for the exam with the official ITIL 4 Foundation study guide and gain access to our e-learning course with over 70+ videos. Take the online certification exam from the comfort of your home or office.

(632) All levels 18 and older
$699

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ITIL® 4 Specialist: Create, Deliver and Support

American Management Association

Gain the knowledge and skills to plan, build, and support service value streams within an organization with this ITIL® 4 Specialist course. Learn how to integrate governance, risk, and compliance principles, as well as organizational change management methods, into the service value system. Ideal for IT professionals with an ITIL(R) 4 Foundation certificate.

(5) All levels 21 and older
$2,495

3 sessions

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ITIL® 4 Foundation

American Management Association

Gain a practical understanding of key concepts and principles to effectively manage modern IT-enabled services with the ITIL 4 Foundation course at the American Management Association. Prepare for the ITIL Foundation Certificate Examination and align IT with business goals for improved service quality and cost control.

(5) Intermediate 21 and older
$2,495

84 sessions

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ITIL® Foundation Bridge

American Management Association

Stay updated with the latest ITIL® practices as the ITIL® 4 Foundation Bridge course equips professionals with the knowledge and skills to transition seamlessly from ITIL® v3 to ITIL® v4. Prepare for certification exam success and gain a deeper understanding of the changes in ITIL® with this comprehensive training at a renowned institution.

(5) All levels 21 and older
$1,295

4 sessions

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ITIL® Foundation 2011 Edition

  • Beginner
  • 18 and older
  • $1,995
  • Live, Interactive online classroom
  • 24 hours over 3 sessions

Start Dates (0)

  • $1,995
  • Live, Interactive online classroom
  • 24 hours over 3 sessions
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Class Description

Description

What you'll learn in this itil training:

If you are an IT professional looking to get into IT service management using ITIL best practices, the IT Infrastructure Library (ITIL) Foundation Certification (2011 Edition) course is the first step in your preparation. The course will prepare you for the ITIL Foundation exam, introducing you to basic concepts used in IT service management. In this course, you will acquire the essential skills and information necessary to lead and manage an IT business service through every stage of its lifecycle.

Who Should Attend

End-user level computer and networking skills are required. Some level of work experience in IT service support or IT service delivery is highly recommended.

Course Objectives

At the end of this course, students will be able to:
  • Describe the history and basic concepts of ITIL.
  • Describe Continual Service Improvement in the IT Service Lifecycle. 
  • Describe Service Operation in the IT Service Lifecycle. 
  • Describe the various functions of Service Operation Lifecycle in the IT Service Lifecycle. 
  • Describe Service Transition in the IT Service Lifecycle.
  • Describe Service Design in the IT Service Lifecycle.
  • Describe Service Strategy in the IT Service Lifecycle.


Remote Learning

This course is available for "remote" learning and will be available to anyone with access to an internet device with a microphone (this includes most models of computers, tablets). Classes will take place with a "Live" instructor at the date/times listed below.

Upon registration, the instructor will send along additional information about how to log-on and participate in the class.

Refund Policy

Please notify us at [email protected]

  • 7 or more business days in advance of your scheduled class if you need to cancel your reservation for applications classes.
  • 12 or more business days for technical classes.
You will receive a 95% refund if you cancel according to the terms above for applications and technical classes.

In the event that an instructor or the school needs to cancel at the last minute, students will receive a refund less a 5% non-refundable registration fee.

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