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Cisco® Administering Cisco® ACUCM with AUC

  • All levels
  • 18 and older
  • $3,995
  • Virtual Class, Online, CA
  • 40 hours over 5 sessions

Start Dates (0)

  • $3,995
  • Virtual Learning @ Virtual Class, Online, CA 00000
  • 40 hours over 5 sessions
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Class Description

Description

What you'll learn in this unified communications manager training:

Full Course Name: "Cisco® Administering Cisco® Unified Communications Manager and Unity Connection (ACUCM with AUC)"

This course is a training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.


COURSE OUTLINE

1 - INTRODUCTION TO IP TELEPHONY
  • Exploring IP Telephony
  • Describing Deployment Models
  • Understanding Advanced Multisite Features
  • 2 - DEFINING THE BASIC CONFIGURATION
  • Logging In to Cisco Unified Communications Manager
  • Examining Basic Server Configuration
  • Describing Multilevel Administration
  • Configuring DRS Backup and Restore Procedures
  • 3 - USER ADMINISTRATION
  • Understanding User Configuration
  • Using the User Web Pages
  • 4 - EXPLORING PHONE REGISTRATION AND CISCO UNIFIED IP PHONES
  • Configuring System Parameters
  • Supporting Cisco Unified IP Phones
  • Exploring Phone Registration and IP Phone Communications
  • Utilizing the Bulk Administration Tool (BAT)
  • 5 - BASIC ROUTE PLAN CONFIGURATION
  • Implementing Dial Plan Connectivity
  • Creating Route Plans
  • 6 - ROUTE FILTERS AND DIGIT MANIPULATION
  • Configuring Translation Patterns and Route Filters
  • Implementing Digit Manipulation
  • 7 - CLASS OF CONTROL
  • Defining Class of Control
  • Using Class of Control Features
  • 8 - UNDERSTANDING MEDIA RESOURCES
  • Defining Media Resources
  • Exploring Media Resource Management
  • 9 - FEATURES AND SERVICES
  • Describing Basic Features
  • Exploring Hunt Groups
  • Describing Phone Services
  • 10 - INTRODUCTION TO CISCO UNITY CONNECTION
  • Overview of Cisco Unity Connection
  • Navigating Cisco Unity Connection
  • Understanding Call Handlers, Users, and Call Flow
  • 11 - CONFIGURATION OF USERS AND CONTACTS
  • Explaining Users and Contacts
  • Managing Multiple Users
  • 12 - IMPLEMENTATION OF FEATURES
  • Implementing the Dial Plan
  • Understanding User Features
  • Accessing Voice Messaging and User Features
  • 13 - USE OF CISCO UNITY CONNECTION APPLICATIONS, TOOLS AND REPORTS
  • Designing an Audiotext Application
  • Using Cisco Unity Connection Tools and Reports
  • Using the DRS
  • 14 - ACUCM V10.X LAB OUTLINE
  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
  • Lab 2: Backing Up Cisco Unified Communications Manager Using the Disaster Recovery System
  • Lab 3. Managing User Accounts in Cisco Unified Communications Manager
  • Lab 4: Implementing IP Phones
  • Lab 5: Implementing PSTN Gateways
  • Lab 6: Configuring Cisco Unified Communications Manager Call-Routing Components
  • Lab 7: Implementing Digit Manipulation
  • Lab 8: Implementing Calling Privileges in Cisco Unified Communications Manager
  • Lab 9: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 10: Implementing Media Resources
  • Lab 11: Implementing Call Coverage in Cisco Unified Communications Manager
  • 15 - AUC V10.X LAB OUTLINE
  • Lab 0: Connection and Orientation to the NterOne Voice Lab Environment
  • Lab 1: Configuring Cisco Unified Communications Manager (CUCM) Initial Settings
  • Lab 2: Implementing Cisco Unified Border Element (CUBE) for calls to and from the Actual PSTN
  • Lab 3: Verifying Cisco Unity Connection Default Services
  • Lab 4: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lab 5: Implementing Unity Connection Voice Mailboxes
  • Lab 6: Unity Connection User Features
  • Lab 7: Implementing the Unity Connection Dial Plan
  • Lab 8: Understanding User Features
  • Lab 9: Using Cisco Unity Connection Tools and Reports
  • COURSE OBJECTIVES

    After completing this course, students will be able to:

  • Describe the Cisco Unified Communications Manager network, service, and features
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
  • Describe the components that are required for user call processing by Cisco Unity Connection
  • Implement the various features and options that are available to users in Cisco Unity Connection
  • Use the various applications, tools, and reports that are available in Cisco Unity Connection
  • TARGET AUDIENCE

    • The primary audiences for this course are:
    • Phone network administrators
    • Data system administrators
    • Entry-level network engineers
    • Administrators
    • IT support personnel
    • Helpdesk support staff

    PREREQUISITES

    To fully benefit from this course, students should have the following prerequisite skills and knowledge:

    • Basic knowledge of IP and networking or voice networks is suggested, but not required
    • Basic knowledge of the Windows desktop environment
    • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
    • Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
    • Basic understanding of Cisco Unified Communications Manager

    Refund Policy

    For open enrollment classes, ten (10) business days' written notice is required to reschedule a class with no additional fees.

    In case of a no-show or a cancellation with less than ten (10) business days before class date: 100% of the class price will be due according to the date of original invoice or date of Term Net 30.

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    New Horizons Learning Group LA

    New Horizons Learning Group has been serving businesses and individuals in the Arizona, California and Nevada communities for over 35 years. With ten convenient locations we offer a wide range of technical, application and business skills courses. As the world of computer technology continues to evolve...

    Read more about New Horizons Learning Group LA

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    New Horizons Learning Group LA

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