Business Writing with Positive Impact

Cancellations: 
Cancellations made more than 5 days before the commencement of the training, qualify for a refund less a $100 administration fee. 
Cancellations made 5 days or less before the commencement of the training, will not be eligible for a refund 
We are not able to offer refunds for no-shows or uncompleted courses.

Rescheduling:
Rescheduling requests made 5 days before the commencement of the training are free. Rescheduling that takes place within 5 days of the commencement of the training will incur a $100 administration fee. We do not charge for student substitutions at any time.

If your student wants to confirm her seat on the future class now, then there is a $100 transfer fee payable. Alternatively, as she may not have been aware of our terms, if she is willing to check back with us 2-3 days before a future class, and provided the class is confirmed to run, we will slot her in and waive the cancellation fee.

Money Back Guarantee
We offer a money back guarantee on our public classes.

If the training does not meet expectations, students can leave the class at the end of Day 1 (or by lunchtime in the case of single day courses) and request a refund. Students have to notify the training center manager before they leave and return all the training materials to qualify for a refund.

We are unable to offer a money back guarantee to students who leave a class later than the times noted above. Students can however still repeat the training (often with a different trainer).