Challenging Conversation:How to Communicate in Business

At the core of most problems within teams, organizations or felt within an individual, lie conversations that we are not having or not having well. The most influential people and leaders are those who can master challenging conversations- managing both themselves and others.

You will learn the anatomy of a challenging conversation, how to diagnose when you are no longer in dialogue and bring more self-awareness to those moments so you can effectively pivot the conversation and build better relationships. This workshop will give you tools to help you have more self-awareness around your productive conversations, improve your negotiating skills, delegate and give feedback more effectively.

You will learn: - how to identify how you operate under stress - steps to follow in order to have productive not destructive conversations - give feedback in a way that enhances relationships and improves results

Takeaways:

You will learn how to:

• effectively talk with a co-worker who behaves offensively -give feedback in a way that enhances relationships and improves results -identify and improve how you communicate under stress

Prereqs & Preparation:

None. Please bring a computer!