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Exceptional Customer Service

Master the art of providing exceptional customer service and elevate your business to new heights with this comprehensive training program. Gain the skills to impress customers, build relationships, handle difficult situations, and leave a lasting positive impact. Unlock the secret to customer satisfaction and watch your business thrive.

  • All levels
  • 14 and older
  • $395
  • 915 Wilshire Blvd, Los Angeles, CA
  • 7 hours
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Start Dates (3)

  • $395
  • Training Connection - Los Angeles @ 915 Wilshire Blvd Suite 1800, Los Angeles, CA 90017
  • 7 hours
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Class Description

Description

What you'll learn in this customer service training:

The focus of the training is to ensure increased customer satisfaction, increased repeat business, increased customer referrals, increase sales and a decreased staff turnover.

Learning Objectives:

  • Making a good first impression
  • Maintaining a positive and courteous attitude 
  • Reading body language 
  • Asking questions and listening skills 
  • Establishing rapport and building relationships 
  • Interacting with customers face to face 
  • Interacting with customers over the phone 
  • Interacting with customers via email 
  • Dealing with difficult customers 
  • Knowing when to escalate 
  • 10 Things to wow every time
Course Outline
  • The Basics
    • Who Are Customers? (internal/external)
    • What is Customer Service?
    • Who Are Customer Service Providers?
  • Establishing Your Attitude
    • Appearance Counts!
    • The Power of a Smile
    • Staying Energized
    • Staying Positive
  • Identifying and Addressing Their Needs
    • Understanding the Customer's Problem
    • Staying Outside the Box
    • Meeting Basic Needs
    • Going the Extra Mile
  • Generating Return Business
    • Following Up
    • Addressing Complaints
    • Turning Difficult Customers Around
  • Face-to-Face Customer Service
    • Greeting the Customer
    • Dealing with Requests
    • Looking for Opportunities to Help
    • The Advantages and Disadvantages
    • Using Body Language to Your Advantage
    • Ending the Interaction
  • Telephone Customer Service
    • Listening Carefully
    • Saying Hello: The Opener
    • The Advantages and Disadvantages
    • Telephone Etiquette
    • Tips and Tricks
    • The Closer
  • Email Customer Service
    • What does the Customer Expect?
    • Being Accessible
    • The Advantages and Disadvantages
    • Email Etiquette
    • Tips and Tricks
    • Examples: Chat or e-mail
  • Recovering Difficult Customers
    • De-Escalating Anger
    • Establishing Common Ground
    • Setting Your Limits
    • Managing Your Own Emotions
  • Understanding When to Escalate
    • Dealing with Vulgarity
    • Coping with Insults
    • Dealing with Legal and Physical Threats
  • Ten Things You Can Do To WOW Every Time
    • Ten Tips
What's Included
  • Certificate of Course Completion
  • Training Manual
  • FREE Class Repeat

Refund Policy

All cancellations and rescheduling requests must be made in writing and emailed to [email protected]

  • Rescheduling requests made 9 business days before the commencement of the training are free.
  • Rescheduling that takes place within 9 business days of the commencement of the training will incur a $150 administration fee.
  • We do not charge for student substitutions at any time.

We are unable to offer refunds for cancellations.

While we make every effort to deliver classes as scheduled, we reserve the right to reschedule previously confirmed classes for a variety of reasons including but not exclusively, the illness of the Trainer. In such cases, we will endeavor to inform the Client as soon as possible of the new training dates. We are not liable for any additional expenses incurred as a result of rescheduling training.

We are not able to offer refunds for no-shows or uncompleted courses.

In any event where a customer wants to cancel their enrollment and is eligible for a full refund, a 5% processing fee will be deducted from the refund amount.

Reviews of Classes at Training Connection (158)

(4.6-star rating across 158 reviews)
  • Exceptional Customer Service

    Reviewed by jenny c. on 11/7/2018
    Class was great! I definitely learned a lot. Professor really has a gift when it comes to teaching. Recommend this class for anybody in this field.
  • Exceptional Customer Service

    Reviewed by Alicia H. on 1/18/2017
    I usually don't have the greatest experience with these types of courses as they are usually fairly bland in content and more so an overview, but this class was fantastic. I walked away with many ways that I could improve my communication skills with clients and really thought the content was helpful. Great instructor, Carol kept us engaged and was easy to follow. I never loss interest and really did learn a lot in how to better communicate. Would definitely recommend this class to anyone in my industry.
  • Exceptional Customer Service

    Reviewed by Amanada D. on 1/18/2024
  • Exceptional Customer Service

    Reviewed by Alex G. on 3/24/2023
  • Exceptional Customer Service

    Reviewed by Carlos D. on 7/3/2019
  • Exceptional Customer Service

    Reviewed by Gabriela H. on 6/6/2019
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Review Summary by CourseHorse

Students who have taken classes at Exceptional Customer Service have been highly satisfied with their experience. They have praised the professor's teaching abilities and the valuable knowledge they have gained. Students have walked away with improved communication skills and a greater ability to interact with clients. Overall, the classes at Exceptional Customer Service have been highly recommended by students. Direct quotes: 1. "I walked away with many ways that I could improve my communication skills with clients and really thought the content was helpful." 2. "I never lost interest and really did learn a lot in how to better communicate."

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Training Connection

Training Connection LLC is a computer and business skills training company.

Our Training Philosophy

Our main focus is to provide exceptional computer desktop and business skills training. We strive to achieve this by following a 5 cornerstone approach:

1. Our Instructors

Without a doubt our most valuable...

Read more about Training Connection

CourseHorse Approved

This school has been carefully vetted by CourseHorse and is a verified Los Angeles educator.

Training Connection

Training Connection

All classes at this location

The easiest access is from the State 110N Freeway (Harbor Hwy)

If traveling North-bound on 110N Hwy

  • Take the 9th St exit
  • Turn Left at Figueroa Street
  • Turn Left into Wilshire Blvd
  • 915 Wilshire is on the Right (look for the Bank of the West located in our lobby)

  • The entrance to our parking garage is also on the left hand side of building.

    If traveling South-bound on 110S Hwy
  • Take the 4th St exit towards WILSHIRE blvd / 6TH St / 3RD St
  • Turn left at Wilshire Blvd
  • 915 Wilshire is on the Left (look for the Bank of the West located in our lobby)

  • The entrance to our parking garage is also on the left hand side of building.

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