May 6th
10am–6pm EDT
Meets 5 Times
Learn how to efficiently manage customer interactions and provide exceptional customer service in Unified Contact Center classes in Los Angeles. Gain skills in call routing, data management, and customer relationship management software.
Unfortunately, no classes in-person in Los Angeles have spots left, but 1 class live online is available.
ONLC Training Centers @ Online Classroom
This course discusses the Cisco Identity Services Engine (ISE), a an identity and access control policy platform that provides a single policy plane across the entire organization,combining multiple services, including authentication, authorization, and accounting (AAA), posture, profiling, device on-boarding, and guest management, into a single context-aware identity-based platform. The training provides learners with the knowledge and skills to...
May 6th
10am–6pm EDT
Meets 5 Times
Jun 24th
10am–6pm EDT
Meets 5 Times
Jul 22nd
10am–6pm EDT
Meets 5 Times
Aug 19th
10am–6pm EDT
Meets 5 Times
Sep 16th
10am–6pm EDT
Meets 5 Times
Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) is a 5 day instructor-led course for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended...
Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended...
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Learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements for performing routine adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for those administering the...
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course that helps prepare learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. Students will learn enough about...
Global Knowledge @ 222 N Sepulveda Blvd, El Segundo, CA
Learn to maintain and operate a Cisco Unified Communications solution and prepare for the CICD certification exam (210-060). In this course, you will be given an introduction to maintaining and operating a Cisco Unified Communications solution and its components, including: Cisco Unified Communications Manager Cisco Unified Communications Manager Express Cisco Unity Connection Cisco Unified Communications Manager IM and Presence Service What...
Learn the requirements for performing complex adds, moves, and changes in the inbound/outbound UCCE environment. This course is intended for system engineers and customers who will be involved with "Day 2" support of a UCCE solution deployed in a CVP comprehensive environment. You will learn the requirements, resources, and tools required to perform complex adds, moves, and changes in the inbound/outbound UCCE environment. The AUCCE1 course or equivalent...
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Unified Contact Center Training in Los Angeles are rated 4.4 stars based on 21 verified reviews from actual CourseHorse.com purchasers.
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