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Topics include: Module 1: Mastering Negotiation Unpredictable. Combative. Destructive. These words were how chief executives in a recent study described their negotiation experiences - words that sound more like a description of warfare. The truth is, perhaps no other leadership skill offers a greater chance to make an immediate, bottom-line difference for your firm than the art of negotiation. Learning Goals: Define negotiation and know when...
Topics include: Module 1: How To Inspire Innovation Featuring Ron Crossland According to an executive survey, the fastest growing challenge in managing people today is driving innovation – generating more and better ideas and then putting those ideas to work. So how do you do it? How do you take good people performing ordinary tasks – big and small – and use innovation to do something extra-ordinary? Learning Goals: Break creative...
Topics include: Module 1: The Leader’s Mindset Featuring Nido Qubein A major international business magazine has said, “Purpose is not nice. It's not tame. It's not a generic statement of goodness. Purpose is about sharpening your edges, drawing lines in the sand and declaring what you stand for.” So how about you? As a leader, what's your purpose? What do you stand for? Learning Goals: Learn to take three steps to developing a leader's...
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Colorado Leadership Institute @ 700 W 39th Ave, Denver, CO
Topics include: Module 1: Strategic Thinking For Future Success Featuring Prof. Dr. Leif Erik Wollenweber When you think strategically, you lift your head above your day-to-day work and consider the larger environment in which you’re operating. You ask questions and challenge assumptions about how things work in your company and industry. Effective and efficient strategic thinking is not just a one-off activity, but an everyday approach to doing...
Colorado Leadership Institute @ 700 W 39th Ave, Denver, CO
Topics include: Module 1: Strategies For Dealing With Dissatisfied Customers Featuring Jack Mackey On average, if a customer’s complaint is effectively addressed, he or she will tell up to five people about their positive experience. However, if their complaint isn’t handled properly, they’ll tell as many as 9 people verbally and many, many more on social media. As you see, every day, your business can rise or fall on your ability to manage...
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